• To ensure that the Training Function is managed efficiently via proficient training software.
• To ensure all licenses for Talents and training areas.
• To ensure the smooth and efficient running of the Training Function following Wafaifo culture and hotel mission and vision.
• To ensure that all departments and talents adhere to all company, resort, and training programs.
• To be hands- on and observe, review, and improve Training practices and procedures throughout the hotel departments.
• To develop a comprehensive training plan of all training activities for the year and ensure that it is reviewed quarterly.
• To design, implement, and evaluate training and development programs for the hotel and report to Talent Manager.
• To assist all departments in preparing for the Talent Management Operations Review and champion the preparation for the Training Department.
• To review the progress of the Hotel’s Training Plan and make recommendations where necessary.
• To manage and maintain an up- to- date Training Resource Centre fully equipped with training documentation, training aids, and facilities.
• To advise the Talent Manager of new support training materials and software that would be beneficial to the hotel.
• To recommend the purchase of training equipment and training materials.
• To manage and update the training premises, equipment, and materials.
• To maintain the Training Library as part of the developmental and training tool.
• To ensure that the recommended quota of Departmental Trainers is trained and maintained for each department.
• To ensure the maximum utilization of Departmental Trainers for each Department.
• To initiate and implement regular training and motivational / recognition programs to motivate Departmental Trainers.
• To schedule a regular meeting with respective Departmental Trainers and their Department Heads to discuss on training matters.
• To work with the Departmental Trainers and ensure that they submit and conduct Monthly Departmental Training Schedule.
• To plan, implement and monitor in conjunction with other members of the Training Department :
Orientation Training
Hygiene Training
Health and Safety Training
Fire Training
Foreign Language Training
Computer Training
• To ensure that trainees are provided with professional counsel and learning opportunities, which best facilitate the learning process.
• To keep Executive Committee Members and Department Heads informed of Trainees’ progress.
• To ensure timely submission of Quarterly Evaluations of the Trainees.
• To liaise with Schools / Colleges / Universities concerned and arrange the recruitment/selection of Industrial Release Students
• To administrate/coordinate both the “On and Off Job” components of Trainee Progress.
• To constantly monitor the progress of individual trainees by meeting monthly with trainees and receiving feedback from Department Heads involved in the program and identifying possible future hires for the Talents database.
• To prepare and administer Training Programs for Key Management positions.
• To develop, update, and organize a well- structured Orientation Program and to ensure that all New Hires are scheduled to attend the Hotel and Departmental Orientation Programs.
• To ensure that Internal communications through Talent Notice Boards, collateral, etc portray a professional image in line with the Talent Caring Culture.
• To establish a professional network of Training Specialists from competitive Hotels and other Industries.
• To contribute to the Hotel image as “Employer of Choice” through establishing a leader in Training in the market place.
• To maintain close contact with local schools, hotel schools and universities.
• To ensure that all Departmental Training Manuals are prepared and updated annually.
• To ensure that all meetings are well planned, efficient and results oriented.
• To submit monthly reporting package on a timely basis to the Talent Manager.
• To maintain complete, supported and computerized Training records of the hotel.
• To assist in the compilation of the various departments’ Operations & Training Manuals.
• To assist with the monitoring of departmental Standards as defined in the “Departmental Operations Manual”.
• To conduct regular audit and ensure that Departmental Operations & Training Manuals are current.
• To understand and strictly adhere to the Rules and regulations established in the Talent Handbook and the Hotel’s policy on Fire, Hygiene, Health, and Safety.
• To maintain hotel standards of grooming and hygiene at all times.
• To maintain a good rapport and working relationship with staff in the outlet and all other departments.
• To attend and contribute to all staff meetings Departmental and Hotel Training as scheduled and other related activities.
• To fully support the Departmental Training Function in the Department assigned.
• To undertake any reasonable tasks and secondary duties as assigned by the Talent Manager.
• To respond to any changes in the Training function as dictated by the hotel.
• To have a complete understanding of the Personnel and Training Section in the Operations Manual policies.
• To handle guest and talents inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow- up with guests.
• To ensure that each department plans and implements effective training programs for their talents.
• To ensure that each Talent Guides of each department maximizes productivity and morale with their respective departments.
• To develop departmental trainers, assign training responsibilities, and meet with Departmental Trainers monthly.
• To conduct yearly performance appraisals and give talent regular feedback on their job performance.
• To ensure that all talents provide a courteous and professional service at all times.
