- To ensure that the recommended quota of Departmental Trainers is trained and maintained for each department.
- To design, implement, and evaluate training and development programs for the hotel and report to Talent Manager.
- To advise the Talent Manager of new support training materials and software that would be beneficial to the hotel.
- To schedule a regular meeting with respective Departmental Trainers and their Department Heads to discuss on training matters.
- To recommend the purchase of training equipment and training materials.
- To work with the Departmental Trainers and ensure that they submit and conduct Monthly Departmental Training Schedule.
- To assist all departments in preparing for the Talent Management Operations Review and champion the preparation for the Training Department.
- To ensure the maximum utilization of Departmental Trainers for each Department.
- To develop a comprehensive training plan of all training activities for the year and ensure that it is reviewed quarterly.
- To initiate and implement regular training and motivational / recognition programs to motivate Departmental Trainers.
- To review the progress of the Hotel’s Training Plan and make recommendations where necessary.
- To manage and maintain an up- to- date Training Resource Centre fully equipped with training documentation, training aids, and facilities.
- To maintain the Training Library as part of the developmental and training tool.
- To ensure the smooth and efficient running of the Training Function following Wafaifo culture and hotel mission and vision.
- To ensure that all departments and talents adhere to all company, resort, and training programs.
- To ensure all licenses for Talents and training areas.
- To be hands- on and observe, review, and improve Training practices and procedures throughout the hotel departments.
- To ensure that the Training Function is managed efficiently via proficient training software.
- To manage and update the training premises, equipment, and materials.
- To plan, implement and monitor in conjunction with other members of the Training Department :
+ Fire Training
+ Computer Training
+ Health and Safety Training
+ Foreign Language Training
+ Orientation Training
+ Hygiene Training
- To ensure that each Talent Guides of each department maximizes productivity and morale with their respective departments.
- To maintain complete, supported and computerized Training records of the hotel.
- To administrate/coordinate both the “On and Off Job” components of Trainee Progress.
- To ensure that trainees are provided with professional counsel and learning opportunities, which best facilitate the learning process.
- To develop, update, and organize a well- structured Orientation Program and to ensure that all New Hires are scheduled to attend the Hotel and Departmental Orientation Programs.
- To prepare and administer Training Programs for Key Management positions.
- To assist in the compilation of the various departments’ Operations & Training Manuals.
- To ensure that all talents provide a courteous and professional service at all times
- To ensure timely submission of Quarterly Evaluations of the Trainees.
- To conduct yearly performance appraisals and give talent regular feedback on their job performance.
- To fully support the Departmental Training Function in the Department assigned.
- To maintain close contact with local schools, hotel schools and universities.
- To ensure that all meetings are well planned, efficient and results oriented.
- To understand and strictly adhere to the Rules and regulations established in the Talent Handbook and the Hotel’s policy on Fire, Hygiene, Health, and Safety.
- To ensure that each department plans and implements effective training programs for their talents.
- To ensure that all Departmental Training Manuals are prepared and updated annually.
- To develop departmental trainers, assign training responsibilities, and meet with Departmental Trainers monthly.
- To attend and contribute to all staff meetings Departmental and Hotel Training as scheduled and other related activities.
- To conduct regular audit and ensure that Departmental Operations & Training Manuals are current.
- To maintain a good rapport and working relationship with staff in the outlet and all other departments.
- To ensure that Internal communications through Talent Notice Boards, collateral, etc portray a professional image in line with the Talent Caring Culture.
- To respond to any changes in the Training function as dictated by the hotel.
- To liaise with Schools / Colleges / Universities concerned and arrange the recruitment/selection of Industrial Release Students
- To submit monthly reporting package on a timely basis to the Talent Manager.
- To maintain hotel standards of grooming and hygiene at all times.
- To establish a professional network of Training Specialists from competitive Hotels and other Industries.
- To assist with the monitoring of departmental Standards as defined in the “Departmental Operations Manual”.
- To handle guest and talents inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow- up with guests.
- To undertake any reasonable tasks and secondary duties as assigned by the Talent Manager.
- To constantly monitor the progress of individual trainees by meeting monthly with trainees and receiving feedback from Department Heads involved in the program and identifying possible future hires for the Talents database.
- To keep Executive Committee Members and Department Heads informed of Trainees’ progress.
- To contribute to the Hotel image as “Employer of Choice” through establishing a leader in Training in the market place.
- To have a complete understanding of the Personnel and Training Section in the Operations Manual policies.
