• To ensure that all departments and talents adhere to all company, resort, and training programs.
• To initiate and implement regular training and motivational / recognition programs to motivate Departmental Trainers.
• To manage and maintain an up- to- date Training Resource Centre fully equipped with training documentation, training aids, and facilities.
• To maintain the Training Library as part of the developmental and training tool.
• To ensure all licenses for Talents and training areas.
• To advise the Clusster Human Resources Manager of new support training materials and software that would be beneficial to the hotel.
• To manage and update the training premises, equipment, and materials.
• To develop a comprehensive training plan of all training activities for the year and ensure that it is reviewed quarterly.
• To assist all departments in preparing for the Talent Management Operations Review and champion the preparation for the Training Department.
• To be hands- on and observe, review, and improve Training practices and procedures throughout the hotel departments.
• To schedule a regular meeting with respective Departmental Trainers and their Department Heads to discuss on training matters.
• To work with the Departmental Trainers and ensure that they submit and conduct Monthly Departmental Training Schedule.
• To ensure the maximum utilization of Departmental Trainers for each Department.
• To ensure that the Training Function is managed efficiently via proficient training software.
• To review the progress of the Hotel’s Training Plan and make recommendations where necessary.
• To recommend the purchase of training equipment and training materials.
• To ensure that the recommended quota of Departmental Trainers is trained and maintained for each department.
• To ensure the smooth and efficient running of the Training Function following Bel culture and hotel mission and vision.
• To design, implement, and evaluate training and development programs for the hotel and report to Cluster Human Resources Manager.
• To plan, implement and monitor in conjunction with other members of the Training Department :
Computer Training
Foreign Language Training
Orientation Training
Hygiene Training
Fire Training
Health and Safety Training
• To ensure that all meetings are well planned, efficient and results oriented.
• To develop, update, and organize a well- structured Orientation Program and to ensure that all New Hires are scheduled to attend the Hotel and Departmental Orientation Programs.
• To keep Executive Committee Members and Department Heads informed of Trainees’ progress.
• To ensure timely submission of Quarterly Evaluations of the Trainees.
• To develop departmental trainers, assign training responsibilities, and meet with Departmental Trainers monthly.
• To conduct regular audit and ensure that Departmental Operations & Training Manuals are current.
• To ensure that Internal communications through Talent Notice Boards, collateral, etc portray a professional image in line with the Talent Caring Culture.
• To establish a professional network of Training Specialists from competitive Hotels and other Industries.
• To maintain hotel standards of grooming and hygiene at all times.
• To ensure that all Departmental Training Manuals are prepared and updated annually.
• To assist in the compilation of the various departments’ Operations & Training Manuals.
• To understand and strictly adhere to the Rules and regulations established in the Talent Handbook and the Hotel’s policy on Fire, Hygiene, Health, and Safety.
• To respond to any changes in the Training function as dictated by the hotel.
• To maintain close contact with local schools, hotel schools and universities.
• To ensure that each department plans and implements effective training programs for their talents.
• To ensure that each Talent Guides of each department maximizes productivity and morale with their respective departments.
• To liaise with Schools / Colleges / Universities concerned and arrange the recruitment/selection of Industrial Release Students
• To maintain a good rapport and working relationship with staff in the outlet and all other departments.
• To attend and contribute to all staff meetings Departmental and Hotel Training as scheduled and other related activities.
• To assist with the monitoring of departmental Standards as defined in the “Departmental Operations Manual”.
• To conduct yearly performance appraisals and give talent regular feedback on their job performance.
• To administrate/coordinate both the “On and Off Job” components of Trainee Progress.
• To handle guest and talents inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow- up with guests.
• To prepare and administer Training Programs for Key Management positions.
• To ensure that trainees are provided with professional counsel and learning opportunities, which best facilitate the learning process.
• To undertake any reasonable tasks and secondary duties as assigned by the Talent Manager.
• To have a complete understanding of the Personnel and Training Section in the Operations Manual policies.
• To constantly monitor the progress of individual trainees by meeting monthly with trainees and receiving feedback from Department Heads involved in the program and identifying possible future hires for the Talents database.
• To ensure that all talents provide a courteous and professional service at all times
• To fully support the Departmental Training Function in the Department assigned.
• To maintain complete, supported and computerized Training records of the hotel.
• To submit monthly reporting package on a timely basis to the Talent Manager.
• To contribute to the Hotel image as “Employer of Choice” through establishing a leader in Training in the market place.
