Training ManagerTop management

* Reporting line: Country Manager, Vietnam
* Working Location: HCMC
1. Objective
- Planning and implementing training programs that meet business needs: Induction courses for newcomers for the company (overall processes of each Departments, products…), soft skills for Leaders, Customer Oriented courses for operators, refresh selling skills …
- Continuous training of company employees.
2. Responsibilities:
* Planning and implementing the training programs:
- Conducting effective induction and orientation sessions for newcomers at each Teams: general information of the company and departments, products, processes, systems…
- Conducting refresh training courses or soft skills courses for all operators and management skills, coaching skills for Leaders.
- Building training programs.
- Working with managers/ Leaders/ Head of Departments to address learning issues, instruction problems, or new educational needs regarding specific employees or departments.
- Monitoring and evaluating training program’s effectiveness and reporting on this.
- Cooperating with the QC team for training staff on a specific plan based on the results of QC
* Standardizing and updating documents:
- Reviewing existing documents from CS, PV, TLM, RS, Collection Team and standardizing all documents.
- Updating new changes by documents whenever having new update information.
* Survey & Reports:
- Making survey for each training and reporting to line manager and related department.
- Keeping up to date all reports related to training and coaching.
- Updating training roadmap and schedule monthly, quarterly and yearly.
* Other tasks as required and assigned by management team.