Training Specialist - App Social Video

Provide product, and process training to newbie agents and refresh training to existing agents.
Coordinate with Team Lead and QA on training/coaching plan on requirement.
Manage attrition rate during new hire training period.
Make training plans and assessments for newbie agents.
Create training content and training reports.
Update training materials and ensure agents well well- trained updated knowledge and information.
Ensure the training qualification and training passing rate.

Experience in E- Commerce and technology is a plus.
Good at communication, and training content preparation/customization.
Good at English communication skills.
At least 6 months experience in customer service training position.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-03 11:21:14