Training Specialist - App Social Video

Provide the product, process training to newbie agents and refresh training to existing agents.
Make a training plan and assessment for newbie agents.
Create training content and training reports.
Ensure the training qualification and training passing rate.
Update training materials and ensure agents well trained updated knowledge and information.
Manage attrition rate during new hire training period
Coordinate with Team Lead and QA on training/coaching plan on requirement.

At least 1- year experience in customer service training position.
Good at training/ presentation skill.
Intermediate at English communication skill.
From College/ University certification.
Good at communication, training content preparation/customization.
Experience in E- Commerce, Technology, Content Moderation is a plus.

Laptop, Chế độ bảo hiểm, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-14 00:20:31