TRAINING ROLE
Identify The Training Needs Of The Organization Through Job Analysis (Store Level), Career Paths (Store Level), And Consultation With Operations Team.
Assess Employees’ Standard: Knowledge (Ops, Product & Vm), Sales Skills, And Retail KPIs Performance To Identify What Are The Must Improvement Points.
Drive Brand Values And Philosophy Through All Training Activities: Seasonal Update, Brand Orientation, Sales Skills Workshop, & Leadership Skills Training.
Implement Effective, Inspiring, Motivating, And Practical Training Methods: In- Classroom, In- Store, Outdoor…
Receive and Resolve All The Customer Service Feedback From Customers, Operations, and Store Teams.
Effectively Manage The Monthly Allocated Training Budget.
Collaborate With the Operations Team To Guide And Train Employees In Skills Related To Loyalty Member Care & Cashier Service.
Continuously Tailor Training Programs Following Demands From The Brand Team To Fit With The Market Changes.
Select And Manage Resources, Including Working With Both Internal Employees And Training Vendors To Develop And Deliver Training.
Suggest Training Programs Or Guide Store Staff Recruit More New Loyalty Membership.
RETAIL ROLE
Develop CSI (Customer Satisfaction Index) Mechanism Inside The Store For The Customers To Give Feedback About Their Shopping Experiences.
Update Fashion Trends And Fashion- Related News In The World To Store Team And Office Team
Take Part In Buying Procedures To Enhancing Brand Insights For The Seasonal Product Training"
Collaborate With the Operations Team To Guide And Train Employees In Skills Related To Loyalty Member Care & Cashier Service.
Monitor And Comment On Staff&039;s Retail KPIs Standard Every Week And Suggest Training, And Coaching In Time.
TEAMWORK
Actively Engage And Connect With Store Employees Through The Process Of Meeting And Chatting At Stores And Offices.
Actively Combine And Work As A Team With Other Departments To Understand The Company&039;s Working Culture And Business Orientation.
Effectively Communicate With Team Members, Trainers, And Management.
REPORT
Yearly Training Activities Recap & Next Year Planning.
Monthly Training Activities Recap (summary of training activities taking place in the month and plans for the next month).
Quarterly Training Activites Recap.
Weekly W.I.P Update (monitor and update weekly work completion progress).
Every half Year Training Activities Recap.
Weekly Staff&039;s Retail KPIs Review (weekly sales quality tracking of employees).
Monthly KPIs Review with Training Manager.
Monthly Store Check Recap (feedback when checking the quality of staff at the store).
Monthly Online Testing Recap (staff knowledge quality status).
