TRAINING ROLE
Assess Employees’ Standard: Knowledge (Ops, Product & Vm), Sales Skills, And Retail KPIs Performance To Identify What Are The Must Improvement Points.
Continuously Tailor Training Programs Following Demands From The Brand Team To Fit With The Market Changes.
Suggest Training Programs Or Guide Store Staff Recruit More New Loyalty Membership.
Identify The Training Needs Of The Organization Through Job Analysis (Store Level), Career Paths (Store Level), And Consultation With Operations Team.
Receive and Resolve All The Customer Service Feedback From Customers, Operations, and Store Teams.
Collaborate With the Operations Team To Guide And Train Employees In Skills Related To Loyalty Member Care & Cashier Service.
Select And Manage Resources, Including Working With Both Internal Employees And Training Vendors To Develop And Deliver Training.
Implement Effective, Inspiring, Motivating, And Practical Training Methods: In- Classroom, In- Store, Outdoor…
Drive Brand Values And Philosophy Through All Training Activities: Seasonal Update, Brand Orientation, Sales Skills Workshop, & Leadership Skills Training.
Effectively Manage The Monthly Allocated Training Budget.
RETAIL ROLE
Take Part In Buying Procedures To Enhancing Brand Insights For The Seasonal Product Training"
Develop CSI (Customer Satisfaction Index) Mechanism Inside The Store For The Customers To Give Feedback About Their Shopping Experiences.
Monitor And Comment On Staff&039;s Retail KPIs Standard Every Week And Suggest Training, And Coaching In Time.
Collaborate With the Operations Team To Guide And Train Employees In Skills Related To Loyalty Member Care & Cashier Service.
Update Fashion Trends And Fashion- Related News In The World To Store Team And Office Team
TEAMWORK
Effectively Communicate With Team Members, Trainers, And Management.
Actively Engage And Connect With Store Employees Through The Process Of Meeting And Chatting At Stores And Offices.
Actively Combine And Work As A Team With Other Departments To Understand The Company&039;s Working Culture And Business Orientation.
REPORT
Monthly Store Check Recap (feedback when checking the quality of staff at the store).
Monthly KPIs Review with Training Manager.
Yearly Training Activities Recap & Next Year Planning.
Weekly W.I.P Update (monitor and update weekly work completion progress).
Monthly Online Testing Recap (staff knowledge quality status).
Weekly Staff&039;s Retail KPIs Review (weekly sales quality tracking of employees).
Every half Year Training Activities Recap.
Quarterly Training Activites Recap.
Monthly Training Activities Recap (summary of training activities taking place in the month and plans for the next month).
