Training Specialist

Location: QTSC1, Quang Trung Software City, District 12, HCMC
Time working: 5days/week, rotating shift (no nightshift)
What you will do:
- Provide training for new hires to help them to be well- equipped with program knowledge & soft- skills, preparing them for real life situations.
- Support in doing Quality Tasks during off- peak season, including auditing, joining weekly & monthly calibrations, conducting coaching session in order to maintain agents&039; quality.
- Identifying and resolving quality issue, addressing root causes in order to build an appropriate action plan in order to maintain SOPs
- Prepared new hires for obtaining and maintaining employment by training coping strategies, goal setting, communication skills, time management and problem- solving skills to utilize in a professional setting.
- Trained and validated of trainees with respect to their performance against established training objectives and recommendation of additional skill requirements as needed.
Requirements:

English 4 skills
Having experience in Training or any relevant
Background in Call Center (Customer Service)

Cập nhật gần nhất lúc: 2024-12-17 12:10:02