Purpose of the position:
- Enable leadership decision- making by providing clear progress visibility, surfacing risks, and ensuring alignment between execution and long- term business goals.
- Orchestrate cross- functional initiatives that improve operational efficiency, strengthen core services, and enable sustainable growth in existing and new markets.
- Accelerate business transformation by translating strategic priorities into measurable execution, structured portfolios, disciplined project governance, and transparent progress tracking across all business units and support functions.
- Lead change management efforts and drive communications to ensure alignment, engagement, and adoption of key transformation initiatives across business units.
Job Accountabilities:
Drive company transformation
To be the force multiplier for the Management in leading, accelerating the company’s transformation efforts and ensuring strategic intent is turned into disciplined execution.
Manage portfolio & governance
Own the enterprise portfolio of initiatives, ensuring prioritization, resource alignment, milestone discipline, risk/issue tracking, and escalations to leadership.
Strategy Co- Design & Roadmap Development
Support leadership in translating strategic objectives into execution roadmaps, ensuring clarity of scope, owners, timelines, and interdependencies.
Lead structured follow- up
Prepare steering materials, track progress, surface risks, and support trade- off decisions for the CEO, Deputy CEO, and ExComs.
Identify quick wins & pilots
Spot and unlock quick wins and scalable pilots that defend our core business and lay foundations for upsell or adjacent growth (e.g., bundling, new service formats).
Cross- Fuctional Project Orchestration
Coordinate and conduct cross- functional projects (e.g., technology, operations, client experience, and automation projects) to ensure delivery despite resource and priority constraints.
Project rollout support
Support business owners in preparing for rollouts of new services, processes, or operational improvements (without acting as product manager). Ensure readiness, communication, and coordination.
Drive transparency and operating rhythm
Establish project dashboards, heatmaps, and cadence processes to provide timely insights on progress, risks, budget/resource status, and overall portfolio health.
Leadership sparring partner
Serve as a trusted advisor to the leadership team, constructively challenging assumptions, simplifying complex issues, and ensuring execution efforts are consistently aligned with long- term organizational impact.
