Transport Operations Associate (01 year outsource contract)

u will be leading the creation of a 3PL operations dashboards to track and monitor all KPIs relevant to Exception Handling Management (3PL Backlog accuracy, 3PL Status 2nd final exception and mass upload processing, 3PL CS performance SLAs, 3PL claims disputes, etc). ​
You will drive ongoing deep dives on 3PL Exception Handling activities and come up with recommendations on how to optimize current set-up. ​
You will also lead shop floor 3PL partners reverse customer service audits and incorporate the findings into key actions.
You will coordinate with 3PL partners for mitigating issues of force majeure and recovering with resilience plan.
You will be also responsible for working with other member of the Transport operations department in order to drive end-to-end drive 3PL operations. ​
Reporting to Transport Operations Head, your main role will be to support him driving improvement in 3PL backlog management (first mile, last mile), Customer Service & Partner Support. ​
You will support 3PL partners and relevant departments in process of preventing cheating/fraud issue from seller.
Domestic Travel: 25%

Requires very strong controlling mindset (gemba, kaizen) to be able to find improvement and levers opportunities to enhanced current end to end operations processes. ​
Requires strong project management skills and drive improvement initiatives execution
Requires strong analytical skills to be able to efficiently navigate control tower topics (monitoring backlog & 3PL end to end performance) ​
Requires strong communication & organization skills​
Requires capacity to structure monitoring/automation tools ​

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Cập nhật gần nhất lúc: 2021-06-16 16:02:02