Travel and Tours Guru / Tư vấn Tour du lịch

MAIN SCOPE AND PURPOSE:
The Travel & Tours Guru is responsible for providing up to date knowledge of all products and services that Madventures offer. Helping customers with queries and great customer service to ensure that they have the best experience possible. The Travel & Tours Guru is also responsible for hosting the tours and providing an unforgettable and safe experience.
All work performed by the Travel & Tours Guru must be underpinned by Mad Monkey’s core values; Curiosity, Positivity, Courage, Sincerity and Family Spirit.
The Travel & Tours department is the dedicated, end- to- end owner of all Travel & Tours product curation, implementation and sales within Mad Monkey. This department is also responsible for the daily operations of a Madventures Travel & Tours desk in each property.
MAIN DUTIES AND RESPONSIBILITIES

Keep up to date with all Madventures tours and latest travel trends, learn extensively about Madventures to become a Guru
Operate Madventures tours and ensuring the safety of the tour participants at all times
Handle customer complaints and resolve them in a timely manner
Assist customers with all their travel and Madventures tour bookings.
Provide excellent customer service by answering their queries and provide them with information about all tours, travel and relevant information.

Tours Guide

Update product price tables and Break- even analyses for all Travel & Tour products.
Ensure the safety of the tour participants, including safety briefs and taking the appropriate action to ensure accidents are prevented
Respecting local customs and traditions. Providing customers with knowledge of these including dress codes, language and cultural practices
Provide accurate, informative and fun information on all Madventure tours to enhance the experience of our customers

Travel & Tour Desk Operations

Resolve logistical and experiential issues as and when they occur, including outside office hours.
Drive sales for Mad Monkey tours, third party tours and travel services to in- house and walk- in guests.
Manage Travel & Tour payments and expenses in line with Finance policy.
Operations of a Madventures tour desks in your property for the assigned amount of hours by your department head
Use of a Tour Managements System (TMS) as a single source of truth for tour bookings.
Drive conversion of honest reviews from satisfied guests.
Maintain records of each sale and customer details for administrative purposes
Support Guest Experience team to promote and collect payments for nightly events.

Ability to communicate in English well.
Agility, honesty, effective communication skills, willingness to work in shifts, overtime, public holidays.
Capacity to deliver commendable services that surpass clients&039; expectations.
Demonstrable experience as a travel consultant with expertise in local and international travel arrangements.
Ability to source the best quotes.
Skilled in handling situations, under high pressure;
Top- notch interpersonal skills, including communication, respect, and empathy.
Computer literate, with exceptional desktop research and professional writing skills.
High school diploma or equivalent.
Qualification in tourism or similar is preferred.
Experience in an equivalent position in a hotel/hostel/resort environment is an advance.
A knack for delivering multiple outputs within tight turnaround times, as needed.

Team building/Year End Party.
Training Courses/Được đào tạo.
50% discount on all Accommodation and F&B service, cost price on Travel & Tours products in all properties belong to Mad Monkey hostels all over the world/Hưởng ưu đãi giảm giá 50% các sản phẩm dịch vụ Lưu trú, F&B và giá gốc áp dụng cho các sản phẩm tour du lịch trên tất cả các cơ sở của Mad Monkey trên toàn thế giới.
Birthday Celebration every month/Tiệc sinh nhật hàng tháng cho nhân viên
1 birthday off with paid/nghỉ sinh nhật 1 ngày hưởng nguyên lương
Other will follow The Labour Law/Các chế độ khác theo luật Lao Động
Lunch meal was provided by company/Có ăn ca
Salary/Lương (Number or negotiate base on the experiences/Mức lương thỏa thuận theo kinh nghiệm)
13th month salary/Có lương tháng thứ 13
Extra bonus from Incentive program if the hostel can commit the quarter KPIs and revenue target/Thưởng quý theo tỉ lệ hoàn thành mục tiêu KPI và doanh thu
Annual Leave 12+ days per year / 12+ ngày nghỉ phép/năm
Parking area will be provided by company/Có chỗ để xe
Award for excellent employee of the month/Giải thưởng cho nhân viên xuất sắc của tháng
Company will pay insurance fee based on actual salary / Bảo hiểm xã hội theo lương thực tế sau thử việc.
Birthday gift and one day off on Birthday with paid/Quà sinh nhật kèm 1 ngày nghỉ sinh nhật hưởng nguyên lương.
Probation with full salary/Thử việc nhận full lương

Cập nhật gần nhất lúc: 2026-01-03 17:55:02