Travel Consultant English/ German/ Spanish/ Italian Speaking Market

CÔNG TY TNHH DU LỊCH ĐƯỜNG MÒN CHÂU Á
Mức lương
Đang cập nhật
Địa điểm làm việc
Quận 1, Hồ Chí Minh
Kinh nghiệm yêu cầu
Không yêu cầu
Chi tiết tin tuyển dụng

Mô tả công việc

Mô tả Công việc
In case of complaints, be aware and follow the internal communication- flow system for complaints;
Coordinate with other departments to ensure all services are booked and ready for your booking;
Create and maintain an excellent relationship with our customers/agents while quoting their request, consulting them on product services as well as mange their bookings accordingly;
Make sure out of e- mail replies are set up for team members on leaves. And daily e- mail/tasks are taken care of by other staff in case of sickness/leave;
Enquiries must be responded within 24 hours to a maximum of 48 hours (24hrs turnaround time is priority);
Verify and supervise that all files include complete confirmations from all hotels and suppliers, and our final confirmation to agent;
General deion includes the mentioned duties/extended duties can be extending during assignment.
Consulting customers/agents on products and services as well as giving them quotations accordingly;
Follow up with customers/agents in order to get final feedback/confirmation following our offer, optimize materialization of quotation;
Follow up the payment with agents/ suppliers in cooperation with the accounting department;
Liaising with customers/agents to understand the requirements and anticipate on this in collaboration with all relevant departments;
Manage bookings and requests from online and offline agents as assigned by the Market/ Department Manager;
Understand the price structure, responsible the accuracy of data upload into system;
Using properly our reservation system (create itinerary, quoting, sending offer to customers/agents, create pro forma invoice/ invoice ...);
Responsible for creating and maintaining an excellent customer&039;s relationship. Ensure smooth communication and cooperation with customers/agents;
Report regularly on any issues, problems and complaints from agents/customers to your Market/ Department Manager;
Taking care of daily requests/ bookings from your agent, which are assigned by Market/ Department Manager;

Yêu cầu công việc

Yêu Cầu Công Việc
Job requirements: (i.e. education, work experience, skills, attitude)
· Ability to work under high work load pressure;
· Minimum 1 years working in tourism, preferably in inbound (international);
· Able to work both independent and as part of a team;
· Mature and experienced in negotiation & commercial thinking;
· Advanced computer skills: Microsoft office applications (excel, word) email (outlook), ability to adapt quickly to new IT programs/environments;
· Excellent communication skills in English or German or Spanish or Italian speaking market (writing & oral), any additional spoken language is an advantage;
Benefits:
· Career development will be offered commensurate with the responsibilities and qualifications;
· Stable job. Friendly, professional working environment;
· Colleagues friendly and helpful;
· Attractive Income Negotiable;
· Health insurance and social insurance;
· 12 days&039; annual leave per year;
· Yearly review salary;

Quyền lợi

Chăm sóc sức khỏe
Du Lịch
Chế độ thưởng
Tăng lương
Đào tạo
Chế độ bảo hiểm

Cập nhật gần nhất lúc: 2024-07-12 13:50:05

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Quy mô: Cập nhật
Trụ sở: Lầu 9, HMC Building, 193 Đinh Tiên Hoàng, P. Đa Kao, Q. 1, TP. Hồ Chí Minh (TPHCM) , Việt Nam

Thông tin chung

Ngành nghề
Tư vấn/ Chăm sóc khách hàng
Cấp bậc
Nhân Viên
Kinh nghiệm yêu cầu
Không yêu cầu
Trình độ yêu cầu
Cao Đẳng
Số lượng cần tuyển
Đang Cập Nhật
Hình thức làm việc
Đang cập nhật
Giới tính
Đang cập nhật
Hạn nộp hồ sơ
03/09/2024
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