Travel Consultant | English/ German/ Spanish/ Italian speaking market

ASIAN TRAILS - CÔNG TY TNHH DU LỊCH ĐƯỜNG MÒN CHÂU Á
Mức lương
Đang cập nhật
Địa điểm làm việc
Hồ Chí Minh
Kinh nghiệm yêu cầu
Trên 1 Năm
Chi tiết tin tuyển dụng

Mô tả công việc

General description (Position summary)

Taking care of daily requests/ bookings from your agent, which are assigned by Market/ Department Manager;
Create and maintain an excellent relationship with our customers/agents while quoting their request, consulting them on product services as well as mange their bookings accordingly;

Major Responsibilities

Using properly our reservation system (create itinerary, quoting, sending offer to customers/agents, create pro forma invoice/ invoice …);
Follow up with customers/agents in order to get final feedback/confirmation following our offer, optimize materialization of quotation;
Manage bookings and requests from online and offline agents as assigned by the Market/ Department Manager;
Report regularly on any issues, problems and complaints from agents/customers to your Market/ Department Manager;
Enquiries must be responded within 24 hours to a maximum of 48 hours (24hrs turnaround time is priority);
Follow up the payment with agents/ suppliers in cooperation with the accounting department;
Understand the price structure, responsible the accuracy of data upload into system;
Coordinate with other departments to ensure all services are booked and ready for your booking;
Consulting customers/agents on products and services as well as giving them quotations accordingly;
Verify and supervise that all files include complete confirmations from all hotels and suppliers, and our final confirmation to agent;
In case of complaints, be aware and follow the internal communication – flow system for complaints;
Make sure out of e- mail replies are set up for team members on leaves. And daily e- mail/tasks are taken care of by other staff in case of sickness/leave;
Responsible for creating and maintaining an excellent customer’s relationship. Ensure smooth communication and cooperation with customers/agents;
Liaising with customers/agents to understand the requirements and anticipate on this in collaboration with all relevant departments;

Note: this description includes the mentioned duties/extended duties can be extending during assignment.

Yêu cầu công việc

Job require
ments:
(i.e. education, work experience, skills, attitude)

· Mature and experienced in negotiation & commercial thinking;
· Able to work both independent and as part of a team;
· Ability to work under high work load pressure;
· Excellent communication skills in English or German or Spanish or Italian speaking market (writing & oral), any additional spoken language is an advantage;
· Minimum 1 years working in tourism, preferably in inbound (international);
· Advanced computer skills: Microsoft office applications (excel, word) email (outlook), ability to adapt quickly to new IT programs/environments;

Benefits:

· Attractive Income Negotiable;
· Yearly review salary;
· Colleagues friendly and helpful;
· Health insurance and social insurance;
· Career development will be offered commensurate with the responsibilities and qualifications;
· Stable job. Friendly, professional working environment;
· 12 days’ annual leave per year;

Quyền lợi

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-07-30 23:50:03

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ASIAN TRAILS - CÔNG TY TNHH DU LỊCH ĐƯỜNG MÒN CHÂU Á

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Thông tin chung

Ngành nghề
Tư vấn/ Chăm sóc khách hàng
Cấp bậc
Nhân Viên
Kinh nghiệm yêu cầu
Trên 1 Năm
Trình độ yêu cầu
Cao đẳng
Số lượng cần tuyển
Đang Cập Nhật
Hình thức làm việc
Nhân viên chính thức
Giới tính
Đang cập nhật
Hạn nộp hồ sơ
31/08/2024
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