Travel Consultant - Indian Market – Mice

General description (Position summary)

Taking care of daily requests/ bookings from your agent, which are assigned by Market/ Department Manager;
Create and maintain an excellent relationship with our customers/agents while quoting their request, consulting them on product services as well as mange their bookings accordingly;

Major Responsibilities

Creating itineraries and quotations for MICE and reconfirming bookings for overseas agents;
Make sure out of e- mail replies are set up for team members on leaves. And daily e- mail/tasks are taken care of by other staff in case of sickness/leave;
Understand and well utilize the reservation/booking system of Asian Trails;
Escort inspection and Fam trips of agents upon request;
Consult and liaison with agents to tailor MICE solutions for clients
Input of all MICE requests in software of Asian Trails;
Actively enhance agent network for Asian Trails, develop and increase client database;
Key correspondence person for MICE groups inquiries;
Follow up key account feedback in order to have an appropriate improvement;
Coordinating with Operation Departments to ensure delivery of high- quality services;
Accompany Groups to ensure high quality delivery of services throughout and function as main ground coordinator for the events;
Deals with hotels and suppliers in Vietnam to get the most competitive rates and/or other benefits for client and Asian Trails;
Follow up with customers/agents in order to get final feedback/confirmation following our offer, optimize materialization of quotation;
Responsible for creating and maintaining an excellent customer’s relationship. Ensure smooth communication and cooperation with customers/agents;
Constantly maintain and improve layout and content of a MICE proposal;
Leaning the communication, sales, consulting skills;

Note: this description includes the mentioned duties/extended duties can be extending during assignment.

Excellent communication skills in English (writing & oral), any additional spoken language is an advantage;
Minimum 1 years working in tourism, preferably in inbound (international);

Able to work both independent and as part of a team;
Ability to work under high work load pressure;
Advanced computer skills: Microsoft office applications (excel, word) email (outlook), ability to adapt quickly to new IT programs/environments;
Mature and experienced in negotiation & commercial thinking;

BENEFITS

Career development will be offered commensurate with the responsibilities and qualifications;
Colleagues friendly and helpful;
Stable job. Friendly, professional working environment;
12 days’ annual leave per year;
Yearly review salary;
Attractive Income Negotiable;
Health insurance and social insurance;

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-08-23 14:25:02