People
Manage day- to- day staffing requirements, plan and assign work, establish performance and development goals for team members. Provide regular feedback to help manage conflict and improve team member performance.
Ensures training needs analysis of Housekeeping staff is carried out and training programmes are designed and implemented to meet needs
Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
Assists in recruiting in line with company guidelines
Prepares detailed induction programmes for new staff
Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
Financial
Maintain proper inventory levels managing cost per room for supplies and labour.
Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget
Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity.
Assists in the preparation of the hotel strategic plan, goals program, and Housekeeping Departmental Budget
Guest experience
Manage the quality of housekeeping and laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required
Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
Carry out the special needs and requests of guests, VIPs, repeat visitors and club members.
Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
Schedules routine inspections of supervisors, of all housekeeping areas including occupied and non- occupied rooms
4. Responsible Business
Maintain and order supplies and equipment in a timely and efficient manner while minimising waste and maintaining “green” initiatives (example: container recycling, and cleaning agents).
May be responsible for the security of lost and found items throughout the hotel.
Perform other duties as assigned. May also serve as manager on duty.
