JOB SUMMARY
Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.
Developing and Maintaining Budgets
• Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
• Utilizes budgets to understand financial objectives.
• Maintains a positive cost management index for kitchen and restaurant operations.
Leading Food and Beverage Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Monitors and maintains the productivity level of employees.
• Oversees all culinary, restaurant, beverage and room service operations.
• Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.
• Manages the Food and Beverage departments (not catering sales).
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Responds quickly and proactively to employee&039;s concerns.
• Provides excellent customer service to all employees.
• Supervises and manages employees. Manages all day- to- day operations. Understands employee positions well enough to perform duties in employees&039; absence.
• Provides proactive coaching and counseling to team members.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Provides a learning atmosphere with a focus on continuous improvement.
Ensuring Exceptional Customer Service
• Serves as a role model to demonstrate appropriate behaviors.
• Responds quickly and proactively to guest&039;s concerns.
• Manages day- to- day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.
• Verifies all banquet functions are up to standard and exceed guest&039;s expectations.
• Provides services that are above and beyond for customer satisfaction and retention.
• Understands the brand&039;s service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Drives alignment of all employees, team leaders and managers to the brand&039;s service culture.
• Provides excellent customer service.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Managing and Conducting Human Resource Activities
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Conducts performance reviews in a timely manner.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Promotes both Guarantee of Fair Treatment and Open Door policies.
• Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.
Additional Responsibilities
• Complies with all corporate accounting procedures.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Provides information to supervisors, co- workers, and subordinates by telephone, in written form, e- mail, or in person.
• Drives effective departmental communication and information systems through logs, department meetings and property meetings.
