Online sale management- To develop and mornitor key performance indicators ( Orders, Sales, Stock, price, …..)- Assign, guide and supervise staff for planning, implementing and evaluating the results to ensure that all activities are operated well and on schedule.- Oversee the resolution of any arising issues orders, system, app- To work with related department for product content, promotion program & Media supprt for sale online promoting.- Synthesize, analyze and report business results by program, week, month, quarter.- To Understand online market, sale strend and customer behavior to provide suitable products for increasing sales.- Make the sale plan base on MD&039;s plan, Operation Plan to achieve the target- Analyze customer complaints to come up with solutions to bring customers satisfaction- Propose plans to improve department, survey competitor & consumer shopping behavior
Manpower management- Plan Monthly Division’s duty roster and manpower schedule- Make solution for sufficient manpower during business in ad- hoc situations- Identify and reduce unnecessary tasks to increase staff productivity- Take part in recruitment & selection activities for Division’s staffing- Motivate, training and develop staff in order to encourage their professional development- Identify potential staff for succession planning purposes- Build and promote team work spirit
Expense control- Provide solutions to optimize resources and increase productivities- Provide tools to optimize delivery costs- Focast and make the guidance for tool and equipment for reasonable using
Cash Management- Ensure money and documents are collected in full, exactly, on time and according to the process- Provide solutions to ensure that debts and receivable documents are tracked in a timely manner to limit losses
Other duties- Opening & closing Store- Monitor all activities in store to ensure that store work as normal- Other tasks or responsibilities as assigned by Store Manager
