Trưởng Bộ Phận Tiền Sảnh

- Schedules him/herself to be on the front during peak operation hours, checking on standards of services, cleanliness, greeting and assist in the check in of guests and escorts VIP guests to their room.
- Operate and supervise the daily Department’s operation in- line with hotel management expectations.
- Identify difficult guests, long- stay guests, VIP guests, and anticipate guests’ expectation to provide them with a memorable stay.
- Fully understands the market needs of in- house guest and the local clientele, assisting in the development of product lines and services accordingly.
- Ability to organize multiple projects, manage and prioritize multiple tasks and meet deadlines.
- Ensuring proper recording and execution of training for his/her employees
- Oversee Spa departments operation.
- Responsible that employees project professionalism and are well trained and provide friendly and efficient service.
- Frequently personally verifies that guests in his/her operation are receiving the best possible service available.
- Handling and resolving of customer complaints with appropriate follow- up and record keeping to optimize training programs.
- Employment and training of new employees.

- Minimum 6 months- 1 years’ experience in 4 or 5 star hotel environment of which at least 2 year supervisory or up.
- Fluency in English and Vietnamese, a third language would be a plus.
- Diploma or Degree in hospitality.
- Proficiency in Microsoft Word, Excel, and property management systems
- Have a “guest centric” work approach

Appraisal program twice a year
Other internal activities
Premium health care program for employee
A dynamic and friendly working environment
Social insurance, health insurance, and unemployment insurance according to regulations
Annual Leave
Team building
Training courses for Department Heads
Competitive Salary

Cập nhật gần nhất lúc: 2024-12-18 13:50:02