With nearly 25 years of establishment and development, DC Technology Company (founded in 2000) and PMAC Joint Stock Company (founded in 2020) have become leading companies in providing comprehensive solutions for the jewelry and precious metal manufacturing industry. Our expertise covers technology, machinery, equipment, supplies, and electroplating chemicals in the Indochina region.
We are currently recruiting for the position of Call Center Team Leader to support the company. Below are the details of the position:
JOB DESCRIPTION:
• Participate in support and customer care in large and small events held domestically and internationally
• Oversee client relationships; facilitate open communications, understand client perspectives/expectations, and monitor client satisfaction.
• Provide subject matter expertise in handling escalated customer calls as needed.
• Maintain new items, new customer information in the ERP system. Update service customer information in the CRM system.
• Report operational indicators and work efficiency as requested by superiors.
• Ensure service delivered to the customer meets the standard requirement and strictly combines with the procedure.
• Responsible for all operations of the Switchboard
• Uploading data, confirmation of pricing and sales policies, promotions, and terms
• Manage and evaluate employee performance. Identify and address employee training and coaching needs.
• Analyze relevant data to determine Customer service outputs. Identify and implement strategies to improve service quality, productivity and profitability.
• Have in- depth knowledge of the Call Center system for detailed analysis and timely system improvement.
• Monitor & approach agent and team performance in both service quality and quantity.
• Partnering with Business Development to leverage and expand new business from client(s)
JOB REQUIREMENTS:
• College/University graduated with major related to Business Administration, Commercial, Foreign Trade, Marketing, Finance, Accounting or Information Technology, etc
• Good analytical, situation handling and decision making skills
• English proficiency at 4 skills. Candidates with one of the following languages: Korean, Japanese, Chinese at intermediate level does not required high level of English
• Proficient in using Excels is preferred
• Good writing and communication skills, good tasks and time management skills
• Minimum 3 year experience in Call Center operation
• Good in reporting and analyzing data
JOB BENEFITS:
Continuous Learning and Developing Environment:
• Opportunity to learn, create networks and relationships with senior candidates and leading organizations in the industry, participate in seminars, sharings...
• Get a chance to use modern recruitment tools, participate in the company’s system building stage, digital transformation, ERP and continuous development opportunities
• Participate in trend analysis, learn analytical thinking from leaders, get suggestions and quickly deploy innovative, high- value solutions
• Participate in skills training courses, branding, etc according to the training program of the enterprise
• Many opportunities for Promotion in Career, development in the field of training, human resource development and other areas in the HR department depending on passion and ability
Culture and Colleagues:
• Young, Dynamic and Friendly working environment
• Supportive manager and Board of Directors
• Professional working characteristic, high intensity, punctuality
Salary and Benefits
• Many opportunities in Career’s Promotion
• Compatitive Salary
• Health Insurance, Social Insurance, Private Insurance,..
• Join the Company on Birthdays, Team building, Volunteering, Company Trip, Year End Party, monthly internal activities, ...
• Fair, professional capacity assessment system, six – months’ s evaluation
• 13th month salary bonus and the company&039;s remuneration and welfare policies
GENERAL INFORMATION:
• Working hours: Monday to Friday (from 8:00 AM to 5:30 PM) and Saturday morning (from 8:00 AM to 12:00 PM)
• Company address: 87 Nghia Thuc Street, Ward 5, Distrist 5, Ho Chi Minh City.
