Trưởng Nhóm Chăm Sóc Khách Hàng - Tiếng Anh Tốt - Hồ Chí Minh - Đi Làm Ngay

• Through coaching and counseling sessions maintain and improve all areas of
• Provide team leadership to achieve identified performance metrics and targets
• Train, assist, and mentor new employees in the department
performance; productivity, quality and attendance;
• Work with workforce management tools and business tools to monitor calls and emails
• Translate, implement and enforce company policies, procedures, and priorities
• In collaboration with HR assist in the recruitment of new reservation agents
to ensure schedules are achieved
• Perform quality processes; email, procedures, phone skills
• Service hotel partners with process, inventory availability, rates, and special offers
• Resolve complaints/issues for both hotels and customers
• Conduct performance appraisals and feedback sessions as needed
• Assist Operations Manager Customer Service
• Handle reservations/escalations as needed
• Delegate identified tasks as appropriate

• Fluency in English ( Speaking, listening, writing and reading)- working 100% English.
• Associates Degree/Equivalent Job Experience required;
• 1 year minimum supervising/leading a team of 15 or more people, have knowledge a
call center/contact center.
• Experience in a high- growth organization strongly preferred;
• Must be available to work 24/7

Chế độ thưởng
Nghỉ phép năm
Chế độ bảo hiểm
Đào tạo
Phụ cấp
Tăng lương
Chăm sóc sức khỏe
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Cập nhật gần nhất lúc: 2024-06-21 04:20:03