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Gear Inc. is looking for qualified candidates to join our Moderation team as a Moderation Team Lead (Full- time).
Ideal candidates will join our team to assist in the daily operational supervision of 15- 25 content moderators, ensure all performance metrics, and escalate abnormal issues when required. Leaders should be capable of providing answers to both simple and complicated questions (from internal teams or clients) promptly.
Your responsibilities are:

Lead team members, foster their professional development and growth via effective coaching and proactive communication, and enhance teamwork and cooperation;
Handle clients&039; inquiries and provide appropriate solutions and alternatives within the time limits to ensure resolution;
Manage team scorecard performance and retention goals;
Subject Matter Expert to all operations functions (People, Performance, Process);
Responsible for ensuring and achieving all Service Level Agreements (SLA) and contractual Key Performance Indicators (KPIs);
Provide mentoring, coaching, and direction to team members;
Follow communication procedures, guidelines, and policies;
Be able to report on data or team and/or team members&039; performance, and overall condition/state to immediate supervisor proactively and as needed.
Supervise team members about attendance and adherence compliance with organization policy;
Identify performance- related issues, develop Corrective Action- Preventive Action (CAPA) plan for improvement, and demonstrate proactive approaches in any situation;
Set goals for individual and team levels and ensure to achieve targets;

Having experience in the BPO industry is a plus;
Proficient skills with Google platform (Google Sheets, Google Docs, Google Slide) and other platforms;
Personal traits and self- management skills are required to manage unique risks and a fast- paced work environment within the Content Moderation industry;
Must be open to work on weekends, overnights, and public holidays (including New Year, Lunar New Year, Independence Day, etc.) and render overtime per business need;
Have at least 6 months of experience in people management and leadership;
Good English communication;
Candidates may potentially be exposed to harmful content.
Strong communication skills (both written and verbal);

Salary and Benefits

Summer vacation (Paid days off and bonus;
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Attractive salary and benefits with annual performance review and bonus;
Paid leave (12 days/year).
Annual health check, annual flu vaccination;

Working Environment

International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign ex- pats;
Modern hardware, No dress code, Free drinks (coffee, tea, etc.);
We work 5 shifts, amounting to 40 hours per week (Monday- Sunday), arranged by the company;
Training and career development opportunities.

Cập nhật gần nhất lúc: 2024-08-22 00:40:02