Rules and Regulations- Follow all working procedures, the company’s policies, rules and regulations.- Check, monitor, remind and guide Group Leader(s), General Staff to follow the rules and regulations.
Customer satisfaction- Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.- Support Group Leader(s) to handle customer complaint and give the best solution for customer satisfaction- Propose and provide new ideas to customers about new arrivals, promotions, policies regarding to payment, returns/ exchanges, etc.
Sale and profit.- Daily briefing Group Leader(s) on yesterday sales achievement, today sales budget, up- to- date sales achievement, promotion and company updates.- Breakdown the sales target given by Line/ Store Manager to each GL(s) and take responsibilities for sales target achievement of the division.- Overall plan and supervise the execution of promotion schemes.- Observe/gather information/suggestion from Group Leader(s) about sales trend, customer demands and advise Merchandising Dept. for any changes/ improvement in merchandise assortment, quality and quantity.- Gather and consolidate all periodical reports from Group Leader(s) about top sales, promotion sales results, market survey/ competitor survey and submit to Line Manager.
Operations management- Supervise Group Leader(s) and General Staff to ensure: • Merchandise is fully replenished, in good conditions & quality. • All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally. • Changing price label (if neccessary) is completed before store opens.- Verify and approve inventory orders raised by Group Leader(s).- Understand clearly the work of the department to control loss through PAZero.- Plan manpower, prepare and attend bi- annually Stock Take as scheduled.- Plan, assign duties for Group Leader(s) and General Staff to make necessary preparation for Membership Day and Public Holidays. • Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions • Selling floor is kept clean & tidy • All backrooms are locked in good conditions • POP execution is carried out properly • Fire safety procedure is carried out properly- Maintain 5S as the company rules- Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager.
Manpower management- Plan Monthly duty roster and manpower schedule.- Ensure sufficient manpower during business in ad- hoc situations.- Monitor Group Leader(s), General Staff and Promoter’s attendance and attire.- Approve duty roster, shift plan raised by Supervisor(s).- Be responsible for Supervisor(s) and General Staff’s performance.- Take part in recruitment & selection activities for Division’s staffing.- Motivate, training and develop staff in order to encourage their professional development.- Identify potential staff for succession planning purposes.- Build and promote team work spirit.
Other duties- Opening & closing Store.- Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip).- Other tasks or responsibilities as assigned by Line Manager/ Store Manager.
