Trưởng Trạm Bảo Hành Apple (Asp Manager)

Time working: Mon to Sat(9.00 am to 6.00 pm) and middle break (1 hour)
40 Nguyễn Trường Tộ, Phường 13, Quận 4, TP.HCM
Location: Company Branch, Apple ASC (Authorized Service Center)
Objectives:
We are looking for an experienced and dynamic AASP Manager to lead our service team.
The AASP Manager will be responsible for managing the day- to- day operations of our Apple Authorized Service Provider center, ensuring high levels of customer satisfaction and efficient service delivery.
Main duties
Leadership and Management:
Conduct regular team meetings and provide ongoing training and support.
Set clear performance expectations and conduct performance reviews.
Lead, manage, and motivate the AASP team to achieve service excellence.
Service Operations:
Oversee the daily operations of the service center, ensuring compliance with Apple’s standards and guidelines.
Manage inventory, including ordering and stocking of parts and supplies.
Monitor and improve key performance indicators (KPIs) such as turnaround time (TAT), customer satisfaction scores (CSAT), and first- time fix rates.
Customer Service:
Develop and implement strategies to enhance customer experience.
Ensure a high level of customer satisfaction by managing customer interactions and resolving any issues promptly.
Handle escalated customer complaints and provide effective solutions.
Technical Oversight:
Ensure all technical repairs are carried out to Apple’s specifications and standards.
Keep the team updated on the latest Apple products, technologies, and repair techniques.
Liaise with Apple’s technical support teams as necessary.
Compliance and Reporting:
Prepare and submit regular reports to Apple and internal stakeholders.
Ensure compliance with Apple’s service policies and procedures.
Conduct audits and quality checks to maintain service standards.
Continuous Improvement:
Stay informed about industry trends and best practices.
Identify areas for process improvement and implement changes to enhance efficiency and service quality.

Good communication, reporting, analytical skills
Strong organizational and problem- solving skills.
Proficiency in using service management software and tools.
Strong leadership and team management skills.
Minimum of 3 years of experience in a similar role, preferably within an Apple Authorized Service Provider or related industry.
Bachelor’s degree in Business Administration, Engineering, or a related field.
Technical knowledge of Apple products and services.
Excellent customer service and interpersonal skills.

13th month/bonus etc depending on performance of the Company and the individual staff
Free uniforms provided.
SI Contribution subject to Vietnam Labor Code
Salary US$800- 1000per month, negotiable upon suitability

Cập nhật gần nhất lúc: 2024-07-16 19:45:03