POSITION SUMMARY:
Responsible for the operational efficiency of all aspects of the linen room including staff uniform management and the service delivery of this area within budgeted guidelines.
RESPONSIBILITIES:
- Conduct shift briefings to ensure hotel activities and operational requirements are known.
- Supervise linen storage areas.
- Recommended changes to these standards and training needs on an ongoing basis.
- Solve employee grievances.
- Manage all special requests made by guests.
- Maintain a current and thorough knowledge of all U&L room systems.
- Complete stock- takes as required.
- Work with Superior Director of Finance in the preparation and management of the Department’s budget.
- Oversee the implementation of U&L room standards and procedures.
- Co- ordinate special projects (e.g. equipment routine service; stock inventories).
- Management of all incoming and outgoing calls to U&L Department.
- Direct task allocations and change according to volume and peak periods.
- Complete other tasks which assigned by the leader.
- Work with Superior and Human Resources on manpower planning and management needs.
- Open and close the shift and ensure effective shift hand over.
- Prioritize VIP or difficult guests.
- Distribution and collection of keys.
- Liaise with Housekeeping for guest and hotel requirements.
- Ensure consistency within the department.
- Perform quality inspections.
- Maintain adequate stock levels.
- Ensure you have complete knowledge of hotel departments, service areas, layouts and facilities and the location of these.
- Ensure staff uniforms and hotel linen is processed and delivered in a timely manner.

ABILITIES / KEY COMPETENCIES / SKILLS:
- Organizational and training abilities.
- Proficient in the use of Microsoft Office.
- Good communication skills.
EDUCATION / CERTIFICATES / EXPERIENCE:
- 3 years laundry experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
- High School or Vocational Certification in Textile, Hotel Management or related field.

- Competitive Benefit
- Salary: Negotiate

Cập nhật gần nhất lúc: 2024-08-29 09:10:03