(Urgently) Spa Trainer / Đào Tạo Viên Spa

Prepare for treatment
• Set up and organize treatment room as per Six Senses Spas standards.
• Ability to be familiar with, and able to describe all Spa treatment.
• Ensure the cleanliness and hygiene of the Spa and own treatment rooms.
• Assist and monitor opening and closing daily check- list
• Make sure treatment rooms have enough supplies at all times and as per Six Senses Spas standards.
• Ensure all equipment is well maintained and in safe condition.
• Be able to arrive at Spa prior to appointment time.
• Request and collect the stock of supplies necessary for the treatment rooms.
Conduct treatment
• Be able to explain to guests draping procedure for privacy and professional reasons.
• Serve the welcome drink or other menu offerings to the guests when required.
• Adjust condition, music’s volume in treatment rooms.
• Perform body/ haircare/ facial/ nail treatments as per Six Senses Spas standards.
• Check with Spa Consultant for guests with medical condition.
• Ensure all guests are greeted in Spa lounge.
• Complete written prescriptions for guests whenever application
• Provide prompt, courteous and accurate service to guests at all times.
• Escort guests to different areas and explain the Guest Journey.
After treatment
• Ensure all guests are departed and thanked by name.
• Handle guest complaints and record all guest comments.
• Removed all dirty towels and linen removed from massage room after each guest use.
• Properly close station.
• Treatment rooms are checked and maintained after each use.
• Properly keep a clean, sanitize work area for next guest arrive.
Merchandise
• Be able to familiar with existing and new products merchandise.
• Ability to interact with guests courteously and sell merchandise.
• Personally log all product recommendations.
• Be committed to achieve individual and group targets.
• Motivate the team in the sale of retail products
Training
• Provide coaching and counselling to the therapist sessions to host when needed.
• Give frequent feedback and recognition when hosts do well.
• Regularly update knowledge and skills in massage / beauty therapies.
• Ensure self and team members attend mandatory and other training programs by allocating dedicated training time.
• Do training needs analysis of each host.
• Be able to conduct audits through various means: Q&A, multiple choices and reported all failed audit to manager.
• Prepare training report/ training plan and keep to submission schedule of reporting for Daily/ Weekly/ Monthly/ Quarterly/ Bi- Annual and Yearly Report.
• Give timely and specific performance feedback to hosts.
• Work in liaison with the Spa Management to maintain all training standards.
• Assist to record and maintain all Spa therapist’s training records of completed task assessed: for certification: massage, nail care, hair care and skin care.
• Properly review and update training materials.

Technical Skills:

Very good command over written and spoken English.
Understand the latest trends, gadgets and health techniques in the market.
Knowledge of healing therapies, spa treatments, beauty products, wellness traditions and fitness.
Advanced MS Office and Outlook skill.

Work Environment:

Must be able to apply physical pressure for long durations.

- Fully furnished accommodation with housekeeping service.
- Medical & accident insurance.
- Relocation & annual home leave ticket.
- Duty meals.
- Transportation from/to resort & staff house.
Other benefits will be discussed during the interview process

Cập nhật gần nhất lúc: 2024-04-03 11:25:32