Bouygues Construction Information Technologies Vietnam, a trusted digital partner supporting the competitiveness and transformation of the Bouygues Construction Group worldwide.
We are currently looking for a User Support to join our team in Vietnam. In this role, you will provide daily support to our internal users, focusing on purchasing and vendor management platforms, user access administration, issue resolution, and basic reporting/dashboard updates. Your key responsibilities will be:
Maintain core business applications and websites:
Manage and verify the legal information of third- party vendors, including the creation and maintenance of vendor master data, and ensure the accuracy and validity of all information.
Administer and update catalogs (suppliers, contracts, items).
Manage user access rights and role.
Verify data and ensure proper integration within applications.
Analyze and resolve issues raised by users through ticketing platform:
Contact and communicate with users to clarify needs and issues.
Provide timely solutions in compliance with SLA (Service Level Agreements).
Translate business documents between French and English to facilitate cross- functional collaboration.
Build and maintain interactive guidance integrated into business applications.
Contribute to the internal knowledge base to support continuous improvement.
Keep dashboards and reports up to date.
JOB REQUIREMENTS:
Strong customer- oriented mindset and problem- solving skills.
Prior experience in customer/user support is a plus.
Good command of French (both spoken and written) is mandatory.
Proficiency in English is an advantage.
Who You Are:
Willing to challenge limits and apply critical thinking/IT logic to solve issues.
Curious, proactive, and able to anticipate user needs.
Communicative, responsible, and autonomous, while being a true team player with a collaborative spirit.
OUR BENEFITS:
Professional, Open- minded and Creative Environment:
Strong sharing culture to improve individual development.
Great teamwork with Agile mindset.
Fostering mutual respect and understanding.
International, friendly, proactive, supportive workplace.
Individual Development:
Individual empowerment.
Extensive training and in- depth knowledge sharing sessions.
Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization…).
Special Care for Employee:
Annual health check- up and premium health insurance for employee (and your beloved children after 3- working year).
Sport, personal activities sponsor.
Work from home 2 days/ week.
100% salary on probationary period.
Dell laptop and external monitor for your work.
Various attractive teambuilding activities and company trip.
15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3- year working).
Up to 2- month performance bonus.
