Bouygues Construction IT Vietnam is a part of Bouygues Construction IT, a trusted partner for the business lines which provides competitiveness of the Bouygues Construction Group and promotes its digital transformation.
As a User Support, you will provide the support to address user needs mainly related to Data Services. Your key responsibilities:
- Maintain information system and database up to date (core business applications and websites):
Verification of data and input it in business applications following received requests through different channels.
Hands on & analyze business applications to write how- to guidelines for the users.
Maintain information up to date on assigned business applications.
Migrate data from one platform to another.
Test & correction of bugs when there are new updates/deployments.
- Analyze issues raised by the users through ticketing platform, contact and clarify all needs/issues and help to solve problems.
- Ensure a continuous update of knowledge bases.
- Translate business documents in French English.
- Maintain reports/dashboard updated.
Attention: This position is not for those who major in IT domain.
JOB REQUIREMENTS:
- Proficiency in English.
- Minimum 1- year of relevant experiences. New graduates/ freshers with customer- orientated mindset are welcome.
- Demonstrated proficiency in Excel, including but not limited in Pivot Tables, Charts, Foundation Formulas, …
- Professional proficiency in French, both in writing and speaking, is mandatory.
- Experiences in any of the following areas is a plus:
Experienced with media tools (Illustrator, Photoshop, Camtasia, PowToon…).
Proficiency with MS Office, including 2019, Microsoft 365 and related communication tools.
Ability to use VB, VBA, and other programming languages.
Experienced with database management platforms.
Must- have Skills
- Team and collaborative spirit.
- IT know- how and critical thinking.
- Responsibility and autonomy.
- Actively updates and researches information to anticipate and take proactive action.
- Be authentic, and willing to step out of your comfort zone continuously.
- Sense of communication.
- Can- do attitude.
OUR BENEFITS:
Professional, Open- minded and Creative Environment:
- Strong sharing culture to improve individual development.
- International, friendly, proactive, supportive workplace.
- Great teamwork with Agile mindset.
- Fostering mutual respect and understanding.
Individual Development:
- Individual empowerment.
- Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization…).
- Extensive training and in- depth knowledge sharing sessions.
Special Care for Employee:
- 15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3- year working).
- Work from home 2 days/ week.
- Up to 2- month performance bonus.
- Various attractive teambuilding activities and company trip.
- Sport, personal activities sponsor.
- 100% salary on probationary period.
- Dell laptop and external monitor for your work.
- Annual health check- up and premium health insurance for employee (and your beloved children after 3- working year).
