User Support (Cross-functional Projects) - French Speaking

Bouygues Construction Information Technologies Vietnam, a trusted digital partner supporting the competitiveness and transformation of the Bouygues Construction Group worldwide.
We are currently looking for a User Support to join our team in Vietnam. In this role, you will provide daily support to our internal users, focusing on purchasing and vendor management platforms, user access administration, issue resolution, and basic reporting/dashboard updates. Your key responsibilities will be:
- Maintain core business applications and websites:

Verify data and ensure proper integration within applications.
Manage user access rights and role.
Administer and update catalogs (suppliers, contracts, items).
Manage and verify the legal information of third- party vendors, including the creation and maintenance of vendor master data, and ensure the accuracy and validity of all information.

- Analyze and resolve issues raised by users through ticketing platform:

Contact and communicate with users to clarify needs and issues.
Provide timely solutions in compliance with SLA (Service Level Agreements).

- Contribute to the internal knowledge base to support continuous improvement.
- Translate business documents between French and English to facilitate cross- functional collaboration.
- Keep dashboards and reports up to date.
- Build and maintain interactive guidance integrated into business applications.

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Cập nhật gần nhất lúc: 2025-09-05 06:10:03