[Văn Giang] Trưởng quầy Thu ngân - Chăm Sóc khách hàng và Bán hàng đa kênh

- Resolve customers’ complaints and follow up until the case is close
- Oversee the resolution of any arising issues regarding locker, VAT invoices and customer point scheme.
- Monitor all kinds of CS section’s reports.
- Improve service of all departments.
- Brief all subordinates about promotion schemes to ensure clear understanding and proper execution.
- Monitor money, promotional goods, promotion gift to make sure they are used properly and for right purposes.
- Identified & timely report to SM about cashier complain case
- Daily monitor and ensure all working tools and equipment of the section are adequate and in good conditions.
- Issue CS management standard of AVN be applied properly by CS staff
- Assist subordinates in difficult/complicated cases at Cashier counters.
- Be aware of current sales promotions and make sure the information is briefed to Cashier staff in daily briefing session
- Safeguard and control all forms of money such as: cash, gift vouchers, coupons, stamps in accordance with company policies
- Frequently check, identify issues and coordinate with Merchandising Dept. and other Store Operation Depts to ensure that merchandise is correctly priced and displayed in adequate quantity and good quality.
- Maintain all Point of Sale (POS) machines, tools and equipment in good working condition.
- Investigate and correct errors made at the cash registers in a timely manner; report errors to Line/Store Manager.
- Plan Monthly Division’s duty roster and manpower schedule.
- Approve duty roster, shift plan raised by Group Leader(s).
- Identify potential staff for succession planning purposes.
- Build and promote team work spirit
- Be responsible for Group Leader’s & staffs performance.
- Optimize people productivity by manpower planning and implementation between CS division and Cashier division to achieve target and maximum productivity.
- Monitor Group Leader(s)’ attendance and attire.
- Ensure sufficient manpower during business in ad- hoc situations.
- Motivate, training and develop staff in order to encourage their professional development.

- University degree
- Good command of verbal English
- Leadership: Acting leadership by example
- Good communication skill.
- At least 3 years experience, including 2 year experience as Chief Cashier or 2 years experience as Group Leader- Cashier in Supermarket/ Shopping center

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Cập nhật gần nhất lúc: 2025-08-26 02:40:02