VIỆC LÀM GUEST RELAION OFFICER - ENGLISH SPEAKING tại Ninh Bình - đầu Tư Tcg

The Hotel Guest Relation Officer is responsible for providing outstanding customer service to guests of the hotel. They will be the first point of contact for guests and will be responsible for handling all guest inquiries and requests. They will also be responsible for addressing and escalating guests’ complaints and be responsible for ensuring that all guests have a positive experience at the hotel.

Handle all guest inquiries and requests in a professional and courteous manner.
Work in conjunction with your coworkers, supervisors, and other departments as necessary.
Provide guest information about hotel facilities, programs and other services and doing show rounds.
Ensure that all guests have a positive experience at the hotel.
Professionally respond to customer complaints; make an effort to successfully resolve complaints in accordance with established guidelines.
Sell and upsell hotel services and additional services to guests including: room reservations, entertainment bookings, foods and drinks, tours, transportation services, conventions.
Recognise the customer&039;s circumstance and offer the best remedy.
Provide services and remedies that will improve client satisfaction.
Supervise and take care VIP guests during their staying at the Hotel.
Greet and welcome guests in a friendly and professional manner when they arrive.

Support the front desk to perform check – in and check – out procedures when necessary.

Cập nhật gần nhất lúc: 2024-03-09 17:25:20