As the Project Coordinator, you will play a vital role in ensuring seamless communication and collaboration between the product development team, the US- based Account Manager, and our valued ShedPro clients. Your primary responsibility will be to understand the clients’ business models thoroughly, gain in- depth knowledge of all ShedPro features, and utilize this understanding to set up, maintain, and expand client accounts successfully.
The Project Coordinator will join the ShedPro team and report directly to the Project Manager/Product Director. ShedPro has been a major focus for Seadev over the past three years, with a mission to develop cutting- edge sales and lead generation products catered specifically to shed builders, manufacturers, and dealers in the North American market.
What will you do
Account Setup and Maintenance:
Monitor client accounts, track performance metrics, and identify areas for improvement to enhance client satisfaction and account growth.
Collaborate with the US- based Account Manager to complete the setup and onboarding process for new ShedPro clients, ensuring a seamless transition to our platform.
Address and resolve any technical or operational issues/requests raised by clients, escalating critical matters to the appropriate teams as needed.
Client Relationship Management:
Understand clients’ business models, needs, and objectives to tailor ShedPro solutions that align with their requirements.
Regularly communicate with clients to address inquiries, provide updates, and gather feedback to enhance the client experience.
Serve as the main point of contact for ShedPro clients during the maintenance phase and establish strong professional relationships with them.
Collaboration and Coordination:
Facilitate smooth communication between the product development team and the Account Manager to ensure timely project delivery and issue resolution.
Collaborate with the US- based Account Manager to devise effective strategies and plans for client onboarding process as well as account growth and retention.
Liaise with the product development team to stay up- to- date with ShedPro’s latest features, enhancements, and updates.
Product Knowledge and Training:
Develop an in- depth understanding of ShedPro’s features, functionalities, and applications.
Provide training and guidance to clients on ShedPro’s usage and best practices to maximize their benefits from the product.
Reporting and Documentation:
Maintain accurate documentation of client interactions, requirements, and project updates.
Prepare regular reports on client account performance, milestones, and potential growth opportunities.
