[VINPEARL NAM HỘI AN] - Hotel Ambassador (CV Chăm sóc KH Cao cấp)

Major roles in operations:
Preparations for serving VIP Guests.
- Check and ensure all equipment is fully functional and all amenities are at sufficient quantity, of good quality and are ready to serve the Guests;
- Set up banquets, equipment, tools and instruments, as well as to tend to other meeting- related requests from the VIP Guests, in accordance with the processes and service standards;
- Receive requests from the Guests and report back to Restaurant Managers.
- Deliver the most excellent services to the Guests with exemplary attitudes, quality and speed;
- Serve VIP guests during meetings, banquets... by the standards of service excellence;
- Prepare, store and clean tools and equipment according to the job requirements;
- Keep meeting rooms and areas under management of the department clean and tidy when there are no events taking place;
Take care of VIP Guests.
- Collaborate with others to process requests from VIP Guests before, during and after their stay via phone or through other points of contact.
- Assist in reception and collaborate in processing guest requests such as changing rooms, generating key cards, receiving visitors, reserve meeting rooms, serving at banquets and providing room service, as well as guiding them in sightseeing.
Shared tasks of the department.
Upsale products of hotel.
- Perform tasks assigned by the upper management regarding collaboration with other departments to deliver the best service quality.
- Take on duties within specified areas as required by your responsibilities and the job position. Collaborate with other related departments for work coordination.
- Host or participate in meetings on daily operations.
- Ensure compliance with VinGroup&039;s general service standards and the specific standards of the property. Propose solutions for improving disadvantages. Always serve the Guests by the standards of service excellence while maintaining consistency with the prescribed processes and regulations.
Other tasks
- Always strictly follow the general regulations of the system.
- Perform other duties as directed by the upper management.
System administration and internal operations:
Planning
- Implement approved action plans and conduct reports as required.
Human Resources
- Implement training plans to enhance skills and learn about the standards, regulations and processes deployed by the department.
Regulations & Charters
- Comply with the of Regulations & Charters, Standards of Services and Brand of the Company, along with the Processes and Guidelines at work.
Risk Management
- Be aware in detecting and promptly report risks at work and propose solutions to the upper management.

• Education: High school diploma or higher
• Skills: Effective communication skills; Professional and friendly hospitality skills; Upselling skills
• Experience: Hospitality experiences; F&B or FO Knowledge is a plus
• Studying/Working experience in international environment is a plus
• Appearance: Friendly, Height: 1m60 or higher for female/1m70 or higher for male

• Insurance according to regulations, and health care insurance of Vingroup
• Opportunity to be trained and promoted in a professional working environment
• 13th salary month bonus, Year- end bonus, Working performance bonus
• Competitive income and benefits
• Discount for internal services: Vinmec, Vinfast, Vinschool...

Cập nhật gần nhất lúc: 2026-03-11 07:55:02