VINPEARL NHA TRANG -_GUEST AMBASSADOR (Chinese speaking)

Preparations for serving VIP Guests.

Check and ensure all equipment is fully functional and all amenities are at sufficient quantity, of good quality and are ready to serve the Guests;
Deliver the most excellent services to the Guests with exemplary attitudes, quality and speed;
To gether with F&B team, serve VIP guests during meetings, banquets... by the standards of service excellence;
Receive requests from the Guests and co- ordinate with team to handle.
Greet and engage with clients in a personalized and attentive manner, creating a memorable and luxurious experience.

Take care of VIP Guests.

Act as a resort ambassdor, promoting the resort’s exclusivity, and unique selling points. Proactively suggest upgrades and upsell suites and activities.
Assist in reception and collaborate in processing guest requests such as changing rooms, generating key cards, receiving visitors, reserve meeting rooms, serving at banquets and providing room service, as well as guiding them in sightseeing.
Collaborate with others to process requests from VIP Guests before, during and after their stay via phone or through other points of contact.

Shared tasks of the department.

Host or participate in meetings on daily operations.
Ensure compliance with VinGroup&039;s general service standards and the specific standards of the property. Propose solutions for improving disadvantages. Always serve the Guests by the standards of service excellence while maintaining consistency with the prescribed processes and regulations.
Take on duties within specified areas as required by your responsibilities and the job position. Collaborate with other related departments for work coordination.
Perform tasks assigned by the upper management regarding collaboration with other departments to deliver the best service qualit

Other tasks

Perform other duties as directed by the upper management.
Always strictly follow the general regulations of the system.

Highly responsible & reliable
Good communication in English, Korean/ Russian
Strong interpersonal and problem solving abilities
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Hospitality experience
Must possess a professional presentation, outstanding guest services skills and sophisticated verbal communication skills.

Competitive salary & benefits
Promotion opportunities
Accommodation or housing allowance

Cập nhật gần nhất lúc: 2026-01-03 18:20:03