Vinpearl Nha Trang - Hotel Ambassador

1 1. Preparations for serving VIP Guests.
- Check and ensure all equipment is fully functional and all amenities are at sufficient quantity, of good quality and are ready to serve the Guests;
- Greet and engage with clients in a personalized and attentive manner, creating a memorable and luxurious experience.
- Receive requests from the Guests and co- ordinate with team to handle.
- Deliver the most excellent services to the Guests with exemplary attitudes, quality and speed;
- To gether with F&B team, serve VIP guests during meetings, banquets... by the standards of service excellence;
Take care of VIP Guests.
- Collaborate with others to process requests from VIP Guests before, during and after their stay via phone or through other points of contact.
- Assist in reception and collaborate in processing guest requests such as changing rooms, generating key cards, receiving visitors, reserve meeting rooms, serving at banquets and providing room service, as well as guiding them in sightseeing.
- Act as a resort ambassdor, promoting the resort’s exclusivity, and unique selling points. Proactively suggest upgrades and upsell suites and activities.
3 3. Shared tasks of the department.
- Perform tasks assigned by the upper management regarding collaboration with other departments to deliver the best service quality.
- Host or participate in meetings on daily operations.
- Take on duties within specified areas as required by your responsibilities and the job position. Collaborate with other related departments for work coordination.
- Ensure compliance with VinGroup&039;s general service standards and the specific standards of the property. Propose solutions for improving disadvantages. Always serve the Guests by the standards of service excellence while maintaining consistency with the prescribed processes and regulations.
Other tasks
- Perform other duties as directed by the upper management.
- Always strictly follow the general regulations of the system.

- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to work cohesively as part of a team
- Ability to work well under pressure in a fast paced environment
- Must possess a professional presentation, outstanding guest services skills and sophisticated verbal communication skills.
- Hospitality experience
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Good communication in Russian/Korean and English

- Promotion opportunities
- Accommodation or housing allowance
- Competitive salary & benefits

Cập nhật gần nhất lúc: 2025-06-14 05:55:02