VIP Customer Service (Fluent Chinese/Korean/Japanese)

Job Summary:
Experience in the e- gaming industry is not required- we welcome individuals who demonstrate a professional service mindset and a strong commitment to delivering exceptional customer service. Comprehensive training will be provided to help you thrive and grow within ourcompany’s standards of excellence. If you enjoy connecting with people and working in a dynamic team environment, this could be the perfect opportunity for you!
The VIP Marketing Host is responsible for delivering exceptional service to VIP customers, ensuring they feel valued and well- supported throughout their visit. This role is ideal for those with strong communication skills and a passion for customer service. Fluency in one of the following languages- Chinese, Korean, or Japanese- is required. No prior experience is required- comprehensive training will be provided. The position offers a dynamic, guest- facing environment and the opportunity to grow within a premium service team.
Key Responsibilities:

Monitor and record VIP guests’ rewards and transactions with precision.
Handle bookings for transportation, accommodation, and personalized services accurately.
Deliver warm and professional greetings and farewells to VIP guests, using their names and membership numbers.
Submit daily reports on VIP activities, preferences, and special cases.
Report all customer issues and complaints promptly to supervisors.
Provide F&B and other services based on VIP guests’ preferences.
Follow up with VIP customers after their departure.
Ensure a clear and detailed handover to the next shift, including unresolved issues, customer preferences, and important updates.
Communicate politely and professionally with all guests.

Education: High School Diploma with at least 3- year experience in hospitality industry or College Diploma
Experience: Having working experience at hospitality industry is a plus.
Other Prerequisites:

- Candidates must be fluent in one of the following languages: Chinese HSK5 / Korean Topik 5 / or Japanese N2.

- Basic English communication skill.
- Applications must be submitted in English.
- Shift work: one shift will be fixed for one week, then rotated (Shift A: 6 AM – 2 PM, Shift B: 2 PM – 10 PM, Shift C: 10 PM – 6 AM).

Performance bonuses: twice a year.
Attractive and competitive salary compared to other service industries, details discussed during the interview.
Monthly language proficiency bonus: $50–$400.
Annual salary increase.
Holiday bonuses (5 times/year).
13th- month salary bonus.
Revenue bonuses.
“Employee of the Week/Month/Year” awards.
Birthday cash and gifts.
Tips.
Clear career advancement opportunities.
Parking allowance.
Length of service rewards.
Full professional training provided.
Full participation in social, health, and unemployment insurance.
Uniforms provided with laundry service.
Opportunities for overseas travel.
Premium health insurance.
Dynamic, modern working environment with 100% foreign customers.
Meal allowance during working shifts.

Cập nhật gần nhất lúc: 2025-05-28 09:40:03