VNM (HCMC and Hanoi) - Pro Consul, A2 (L) / AO

*** Roles and responsibilities / what will the jobholder be expected to achieve?
Provision of notarial and documentary services in line with Consular Guidance
- Check, receive and process documents for fee bearing services, ensuring they are conducted in line with policy, and appropriate fees are taken;.
- Processing Emergency Travel Documents (ETDs)
- Record all notarial/legalisation and documentary services on Casebook;
Consular Assistance:
- Explain procedures and assisting bereaved next of kin in the event of a death;
- Update local service provider lists
- Accompany the Vice Consul and CROM on Consular outreach visits and arrange logistics for the trips;
- Visit detained British nationals in police stations and prisons
- Provide welfare support to hospitalised British nationals and victims of crime;
- Update outreach contact lists and to produce reports.
- Respond to telephone, counter and email inquiries on a wide range of issues and ensure customers are guided to official source of information;
Admin Duties:
- Manage customer bookings on CABS and via email and telephone;
- Cashier duties including updating fees, taking payments, preparing daily, weekly and monthly fee certificates, and update the cash till;
- Work with FM and security guards on public opening hours, access for customers, and arranging public notices
- Compile statistics for various reports, returns and miscellaneous documents;
Contingency Planning:
- Provide cover for the Vice Consul when necessary
- Participation in Network consular crisis team and planning;
- To update tool and travel kit for emergency Grab bags;
- Support the organisation of crisis exercises and provide relevant crisis support to CROM, Vice Consul and/or wider mission
- To test equipment including satellite and emergency phones quarterly;

*** Essential qualifications, skills and experience:
- Fluency in written and spoken English and Vietnamese;
- Flexible, resilient, patient and able to deal with difficult situations, including working unsocial hours in an emergency or crisis;
- Ability to work at pace and prioritise, managing an often heavy workload.
- Ability to travel within Vietnam;
- Strong IT skills (Outlook, PowerPoint, Word and Excel);
- Excellent interpersonal skills, ability to work collaboratively with colleagues in Vietnam, in the region and the UK as well as the public;
*** Desirable qualifications, skills and experience
- Knowledge of the Vietnamese administrative system.
- Previous experience in consular services or welfare/charitable/support organisation would be an advantage
-Previous experience in a customer facing role and an ability to respond to a wide range of customer needs;
*** Required behaviours:
Making Effective Decisions, Managing a Quality Service, Delivering at Pace, Working Together
*** Other benefits and conditions of employment:
These positions are being advertised as a 12 months fixed term position in Hanoi and Ho Chi Minh City:
The job-holder will be required to take some specific training courses related to their role. All new staff undertake a workplace induction and there are a number of mandatory e-learning courses covering areas such as diversity, health and safety, and information management.
- Consular case management training
- Consular on-line officer training
- Mandatory FCDO e-learning
- Data Protection Training
- Emergency Travel Document training
Employment offers are subject to successful clearance of pre-employment and security checks.
- Staff who are locally recruited by the British Embassy are subject to Terms and Conditions of Service according to local employment law.
No accommodation or relocation expenses are payable in connection with this position. Visa sponsorship may be possible for non-Vietnamese nationals if meet local requirements.
- Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount
Disabled and ethnic minority applicants will be invited to interviews if meeting the minimum requirement of the job.
*** Working patterns:
This role will require office based work at the British Embassy in Hanoi and British Consulate General Ho Chi Minh City with limited scope for remote or flexible working.
**** ALL APPLICATIONS MUST BE REGISTERED VIA THIS LINK:
https://fco.tal.net/vx/appcentre-ext/brand-2/tmpwid-bcb7_20bb77e4-1af0-45d8-98ce-66b2d3caf0bc/candidate/so/pm/4/pl/1/opp/16984-VNM-HCMC-and-Hanoi-Pro-Consul-A2-L-AO/en-GB

Competitive Renumeration

APPLICATION: DEADLINE 24/06/2022

Staff have access to a wide variety of online resources through the Diplomatic Academy

Cập nhật gần nhất lúc: 2022-06-27 09:32:04