Job Purpose- The job holder is responsible for providing financial solutions on the customer portfolio to develop value và implement business targets.
- The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Gold in Priority Banking Center from time to time, providing customers with Priority products and services
- The job holder is responsible for managing , building and developing relationships with customers
Key Accountabilities (1)CUSTOMERS: PROVIDE FINANCIAL SOLUTIONS THAT FITS CUSTOMERS&039; NEEDS
- Build customer network, expanding relationships from the existing customer portfolio to exploit and find potential customers.
- Analyze the products or services that customers are using, the financial indicators of customers to evaluate the financial health of customers.
- Taking care of transactions, consulting solutions, proposing products and services for priority customers in accordance with the goals and financial needs and lifestyle of customers
- Manage and take care of the priority customer list assigned periodically và effectively evaluate the customer portfolio.
- Find information, analysis và assessment of customer needs to understand customers&039; comprehensive financial goals based on individual customer knowledge, segment và sub-segment knowledge and category knowledge
Key Accountabilities (2)SERVICES: PROVIDE PRIORITY BANKING SERVICES WITH EXCELLENT CUSTOMER EXPERIENCE
- Directly receive và execute customer transaction requests, cooperate with relevant departments, process according to SLA to bring the best service experience to customers.
- Record và respond to customers&039; opinions on products and services and propose solutions to improve service quality standards for priority customers
- Provide total service solutions for customers to meet the maximum needs of customers&039; transactions, savings, credit, investment, insurance.
- Continuously update customers with new features, new benefits of products and services that customers are using, policies and regulations that affect customer assets and market changing or trends
SYSTEM: OPERATIONAL COMPLIANCE và RISK MANAGEMENT
- Perform in accordance with policies, regulations, processes, internal instructions and SLAs
- Managing Credit risk, operational risk on customer portfolio
- Fully complying with service quality standards and other Bank regulations from time to time
- Coordinate with departments / units in branches and internal Techcombank to quickly and thoroughly execute transactions and customer requests.
- Identify customer information (Amlock, KYC, SA ...) as well as warning signs before, during and after customer transactions, ensuring compliance with Techcombank&039;s procedures and regulations and the law
Key Accountabilities (3)HUMAN RESOURCES: HUMAN DEVELOPMENT AND ORGANIZATIONAL CULTURE
- Owning and taking responsibility at work through clear orientation towards outstanding results
- Managing the implementation of a personal development plan (PDP) to improve work efficiency and support to personal development.
- Building a cohesive culture that encourages colleagues to achieve success
- Fully aware of Techcombank&039;s organizational culture and perform tasks in the spirit of 5 core values, TCB&039;s behavioral standards, and Techcomer&039;s DNA.
- Complying with training programs required by TCB.
- Being ready to sharing information with others and having willingness mind to accept change
- Contribution to activities to build and develop organizational culture.
EFFECTIVE MANAGEMENT: PLAN MANAGEMENT và BUSINESS RESULTS
- Developing business plan và customer development, doing up/cross sale of products based on assigned customer portfolio to optimize customer benefits and achieve assigned business targets.
Other related tasks as assigned by management.
Key Relationships - Direct ManagerSenior Manager, Priority Banking Center or Manager, Priority Business Management
Key Relationships - Direct ReportsNone
Key Relationships - Internal StakeholdersPriority Banking Center, branch, RBG Division IB, Card Center, PCC, CCA,…
Key Relationships - External StakeholdersPersonal customers
Success Profile - Qualification and ExperiencesQualifications
- Graduated from a regular university with good or excellent grades. Priority training majors: economics, finance, banking, foreign trade, business administration. Priority is given to international students with equivalent training majors at prestigious overseas universities or candidates with CFA, CPA, and ACCA certificates.
- English proficiency: TOEIC certificate or equivalent according to bank&039;s requirement
Domain Expertise
- At least 05 years of experience in credit, business, direct sales in the field of finance and banking. Preference will be given to candidates in similar positions at other banks
- Experienced in managing customer portfolios. Understanding the behavior and needs of Priority Customers. Knowledge of credit operations, products for priority customers including: transaction, savings, credit, investment, insurance, card... and have the ability to advise on a total financial solution package for customers
