Waiter/Waitress

• Attends and participates in daily briefings and other meetings as scheduled
• Attends and participates in training sessions as scheduled
• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
• Communicates to his/her superior any difficulties, guest comments and other relevant information
• Establishes and maintains effective employee working relationships
• Prepares for service by ensuring:
China is clean
Outlet equipment is clean
Lighting is on
Equipment is sorted and stored
Flatware is polished
Waiter stations are prepared
Grooming is impeccable and in accordance with ICHG personal presentation standards
Tables are set
Reservations are read and familiarized
Special occasions are ready
Cutlery is placed for buffet and table service
Glassware is polished
Music is on
Outlet is ready for service and guest comfort
• Carries out effective service by ensuring:
Guests are greeted and seated
Food orders are processed accurately
Trays and tray jacks are effectively used
Payment methods are handled accurately
Bar is clean
Food orders are taken quickly
Working areas are cleaned and re- set quickly
Daily specials are explained and upsold
Used ashtrays are regularly cleaned
Guests are conversed with in relation to the food and beverage products
• Carries out effective beverage service by ensuring:
Making and presenting cocktails
Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
Promoting and selling cocktails to guests
Coffee and tea is served hot and in accordance with standard
• Performs related duties and special projects as assigned
• Take appropriate action to resolve guest complaints
• Food and beverage stock is stored in relation to hotel procedures

• Food service experience with general knowledge of restaurant operations preferred.
• Able to read and write English
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• High School.

- Uniform
- Accident Insurance 24/7
- Participating job training, skill training by international hotel standards.
- Hotel&039;s Activity
- Other benefits per Vietnam labor law.
- Annual Health Check
- Duty Meals
- Full Insurance policy per current labor law.
- Monthly service Charge

Cập nhật gần nhất lúc: 2024-04-08 21:50:23