Waiter/Waitress

Establishes and maintains effective employee working relationships
Attends and participates in daily briefings and other meetings as scheduled
Communicates to his/her superior any difficulties, guest comments and other relevant information
Attends and participates in training sessions as scheduled
Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
Prepares for service by ensuring:
Reservations are read and familiarized
Tables are set
Glassware is polished
Equipment is sorted and stored
Lighting is on
Flatware is polished
Grooming is impeccable and in accordance with ICHG personal presentation standards
Outlet equipment is clean
Outlet is ready for service and guest comfort
Waiter stations are prepared
Cutlery is placed for buffet and table service
Music is on
Special occasions are ready
China is clean
Carries out effective service by ensuring:
Guests are greeted and seated
Food orders are processed accurately
Daily specials are explained and upsold
Payment methods are handled accurately
Trays and tray jacks are effectively used
Bar is clean
Working areas are cleaned and re- set quickly
Food orders are taken quickly
Guests are conversed with in relation to the food and beverage products
Used ashtrays are regularly cleaned
Carries out effective beverage service by ensuring:
Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
Food and beverage stock is stored in relation to hotel procedures
Performs related duties and special projects as assigned
Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
Promoting and selling cocktails to guests
Take appropriate action to resolve guest complaints
Making and presenting cocktails
Coffee and tea is served hot and in accordance with standard

Required Skills –

Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Able to read and write English
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.

Qualifications –

Vocational School

Experience –
Food service experience with general knowledge of restaurant operations preferred.

- Accident Insurance 24/7
- Duty Meals
- Annual Health Check
- Uniform & Laundry
- Other benefits per Vietnam labor law.
- Participating job training, skill training by international hotel standards.
- 12 Annual Leave/Year
- Monthly service Charge

Cập nhật gần nhất lúc: 2025-06-27 11:15:02