Waiter/ Waitress

- Be knowledgeable about food and beverages. (Types of places where food and beverages are provided, their hours of operation, general matters in relation to their use, and the nature of their services)
- Keep all furniture, containers and other items at the workplace clean.
- Ensure that the menu items provided to customers match the order taken. Carefully observe customers until their meal is finished.
- Keep informed of how to access the information that customers may request, as well as the membership system and its related services.
- Keep informed of auxiliary facilities. (Types of facilities, their sizes, their hours of operation, types of shops leased from the hotel and their products)
- Explain the featured menu to customers and upsell. Recommend beverages.
- In the event that a problem arises in facilities or services, report to the Manager and take appropriate measures immediately.
- Ensure that reserved tables are set (receptacles, napkins, etc.) as requested.
- Kindly respond to, and resolve, any problems customers may be experiencing.
- Frequently check to ensure that tables are neatly organized. Keep informed of any reservations.
- When many customers are waiting, lend assistance in guiding the customers.
- Assist the Captain and serve the order directly to customers.
- Receive and handle customer complaints and requests. Readily accept compliments and criticism from the customer.
- Keep informed of menu items available to customers. Keep informed of all meal courses so as to serve food in the correct sequence.
* Benefits:
- Wonderful working environment with professional team.
- Insurance, day off and other benefits regarding Labor law- 13th Salary
- Attractive & competitive salary with high service charge.
- Annual helful training courses (local & international)
- Duty meal by hotel.

- Credentials: Certificates in hotel services and food & beverage preferred
- Experience: Experience in hotel restaurant services preferred
- Education: College degree and upper.

Cập nhật gần nhất lúc: 2024-03-15 09:27:49