Waitress/ Waiter | Akuna Restaurant (Fine Dining - 1 Michelin Star)

 Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
 Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
 Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
 Complete appropriate safety training and certifications to perform work tasks.
 Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
 Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
 Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.

 Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
 Perform other reasonable job duties as requested by Supervisors.
 Protect the privacy and security of guests and coworkers.
 Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
 Follow company and department policies and procedures.
 Maintain confidentiality of proprietary materials and information.

 Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest&039;s name when possible.
 Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
 Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
 Thank guests with genuine appreciation and provide a fond farewell.
 Assist other employees to ensure proper coverage and prompt guest service.
 Address guests&039; service needs in a professional, positive, and timely manner.
 Anticipate guests&039; service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
 Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically- impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

 Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
 Speak to guests and co- workers using clear, appropriate and professional language.

Quality Assurance/Quality Improvement
 Comply with quality assurance expectations and standards.
 Partner with and assist others to promote an environment of teamwork and achieve common goals.
 Develop and maintain positive and productive working relationships with other employees and departments.
 Support all co- workers and treat them with dignity and respect.

 Move over sloping, uneven, or slippery surfaces.
 Stand, sit, or walk for an extended period of time or for an entire work shift.
 Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
 Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.
 Move up and down stairs and/or service ramps.
 Read and visually verify information in a variety of formats (e.g., small print).
 Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand- eye coordination.

 Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
 Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
 Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).
 Maintain cleanliness of work areas throughout the day, practicing clean- as- you- go procedures.

Greeting and Seating
 Communicate with guests, other employees, or departments to ensure guest needs are met.
 Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
 Thank every guest upon departure, invite them to return, and wish them a fond farewell.
Closing

Cash/Bank Handling
 Record transaction in MICROS system at time of order.
 Inspect the cleanliness and presentation all china, glass, and silver prior to use.

 Check in with guests to ensure satisfaction with each food course and/or beverages.
 Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
 Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability
 Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary.

Interpersonal Skills

 Interpersonal Skills

 Customer Service Orientation

 Team Work

 Diversity Relations Communications

Communication

 English Language Proficiency

 Listening

Personal Attributes

 Safety Orientation

 Dependability

 Positive Demeanor

 Stress Tolerance

 Presentation

 Adaptability/Flexibility

 Integrity

Organization

 Multi- Tasking

Health Care
Service Charge
Free meal & uniform
Insurance
Attractive Salary

Cập nhật gần nhất lúc: 2025-07-10 16:10:03