PERATIONAL
Enhances guest recognition at all times by addressing guests by name and interacting with them on a
professional level.
Work closely with Receptionist/Host and Front Office Manager to promote awareness of Yoga.
Always offers an alternative if a requested service is unavailable.
Always visible to guests by being present at Recreation area when there is no yoga session.
Accepts responsibility for, and to show initiative in decision making when handling minor guest objections.
Answers telephone calls in a professional, courteous and polite manner in accordance with the resort’s standards.
Attends briefings and meetings as requested.
in order to enhance guest satisfaction, and report to Front Office Manager.
Refers major guest objections to immediate superior to prevent further guest dissatisfaction.
PREPARATION
To ensure incense burner with incense is set up before guest arrives.
To coordinate closely with receptionist on the appointments and to adjust schedule when necessary to meet
To ensure premise for yoga sessions are clean, tidy and properly equipped at all time.
To ensure appropriate music is available before guest arrives.
guest’s needs.
To check the following day’s appointments at the end of each day and to make necessary preparations
accordingly.
To be ready to welcome guest at spa reception area prior to yoga session.
To ensure yoga mats are clean and properly disinfected after each use.
CLASS SESSION
To ensure ambience, temperature, music, incense, towel and water for guest and mat are ready and properly
To ensure uniform, including proper footwear, is always clean and tidy.
Practice good personal hygiene and grooming.
To be punctual or arrive at least 15 minutes before the class begins and to take note of guest’s name.
prepare at the start of the session.
GUEST INTERACTION
To ensure that the guest is greeted by their family name as far as possible.
To enquire on guest’s health condition or special consideration prior to starting the class. So proper advice
and guidance or precaution advice can be given.
To give a brief explanation / description about the class, e.g. how it benefit the practitioners.
Be personable and helpful if guest enquire about yoga/meditation classes, e.g. offer to provide yoga time
schedule, explain more about classes, timings, preparation, etc.
To ensure guest’s comfort during the session by monitoring guest condition, e.g. spinal/ knee injury, heart
condition, lighting, sunlight and music level.
