* PERATIONAL
- Always visible to guests by being present at Recreation area when there is no yoga session.
- Enhances guest recognition at all times by addressing guests by name and interacting with them on a professional level.
- Refers major guest objections to immediate superior to prevent further guest dissatisfaction.
- Answers telephone calls in a professional, courteous and polite manner in accordance with the resort’s standards.
- Attends briefings and meetings as requested.
- Always offers an alternative if a requested service is unavailable.
- Accepts responsibility for, and to show initiative in decision making when handling minor guest objections in order to enhance guest satisfaction, and report to Front Office Manager.
- Work closely with Receptionist/Host and Front Office Manager to promote awareness of Yoga.
* PREPARATION
- To be ready to welcome guest at spa reception area prior to yoga session.
- To check the following day’s appointments at the end of each day and to make necessary preparations
- To ensure incense burner with incense is set up before guest arrives.
- To ensure yoga mats are clean and properly disinfected after each use.
- To coordinate closely with receptionist on the appointments and to adjust schedule when necessary to meet guest’s needs.
- To ensure appropriate music is available before guest arrives.
- To ensure premise for yoga sessions are clean, tidy and properly equipped at all time.
* CLASS SESSION
- Practice good personal hygiene and grooming.
- To ensure ambience, temperature, music, incense, towel and water for guest and mat are ready and properly prepare at the start of the session.
- To be punctual or arrive at least 15 minutes before the class begins and to take note of guest’s name.
- To ensure uniform, including proper footwear, is always clean and tidy.
* GUEST INTERACTION
- To enquire on guest’s health condition or special consideration prior to starting the class. So proper advice
- To ensure that the guest is greeted by their family name as far as possible.
and guidance or precaution advice can be given.
- To give a brief explanation/ description about the class, e.g. how it benefit the practitioners.
- Be personable and helpful if guest enquire about yoga/meditation classes, e.g. offer to provide yoga time schedule, explain more about classes, timings, preparation, etc.
- To ensure guest’s comfort during the session by monitoring guest condition, e.g. spinal/ knee injury, heart condition, lighting, sunlight and music level
* Benefits:
- Receiving 100% of salary during probation time
- 22 standard working days per month.
- Pre- opening Service Charge bonus 1 million Vietnam Dong per month.
- Free- provided accommodation with full- equipped and modern facilities according to Banyan Group standards (Electric water heater, AC,
- Pre- opening allowance from 2 million Vietnam Dong to 4 million Vietnam Dong per month.
TV, internet, cable TV).
- Positive career development opportunities.
- Other attractive bonus policies for encouragement and motivation
- Contribution of social insurance, health insurance and unemployment insurance based on total salary (from probation period).
- Young and dynamic working environment.
- Free- provided Bao Viet health and accident insurance.
- 12 to 14 days annual leave.
- Free training courses from basic to advance by Banyan Group Academy.
