• Ensure spa facility is ready to receive guest every single time.
• Ensure spa journey is carried out for every guest and standards are observed in all aspects of the journey- reservation, arrival, treatment
time and departure.
• Make time to interact with guess to solicit feedback and build relationships to understand and how team members can increase the guest
• Develop creative ways to inspire and motive team members to provide guest with a unique experience.
• Maintain the highest level of the discretion and privacy during any guest interaction.
satisfaction
• Work with department head to develop initiates to reach standard and drive continuous improvement in the guest experiences
• Drivering to deliver Luxury Experiences to guest, to achieve heart beat target
• You consistently exhibit brand ambassador qualities and practices including physical presentation and actions
• Perform Brand’s services behaviors in daily operation basic towards the guests
• Develop and update department SOPs (Standard Operation Procedure). JD (Job Description) and Implement it to enhance the guest
• You are the forerunner of guest interaction. Ensure all guests are checked for satisfaction on spa experience.
experience.
• Provide our guests with the highest possible standards of recreational and leisure activity service, coupled with vigilance, attention to
safety and comfort, while at all times endeavoring to maximize sales opportunities. Assist the daily operations of the Health Club, direct
and supervise staff in their daily tasks and ensure the facility is run in accordance with the objectives
• Follow other tasks assigned by Manager/Assist Manager
• Ensure the fitness center is in a safe and clean condition at all times.
• Control inventory of guest supplies
• Maintaining in good order all recreational and sports equipment associated with the departments’ activities, and to recommend to the
Spa Manager the purchase of replacements whenever necessary, in accordance with approved product standards and expense budgets.
• Attends morning briefing, paying particular attention to the number of Guest in house, V.I.P.s, and overall occupancy for the day ahead in
rder to schedule staff accordingly

Knowledge and Experience

Excellent organizational and training skills
University degree in a related field, Diploma or certificate in Leadership, Spa Administration/ Management or equivalent.
A strong understanding of Wellness, Yoga and Therapist.
At least 02 years of Spa & Wellness Department
Fluent in the English language

Competencies

Excellent communication and customer contact skills
A team player & builder
A motivator & self- starter
Strong leadership, interpersonal and negotiation skills
Well- presented and professionally groomed at all times
Ability to multi- task, work well in stressful & high- pressure situations
Results and service oriented with an eye for details

Salary and Allowances.
Home Visit allowance.
Full Salary & monthly Service Charge in probation period.
Support to relocation allowance by ranks.
Benefits
Supported housing staff with full amenities and entertainment area.
Support for full meals during the work shift and day off.
Support shuttle bus to Hotel.
Uniforms are provided according to Hotel standards.
International working environment, joining training courses according standard of Accor.
Insurance policy
Insurance according to the provisions of Labour law
Suncare Insurance according to the provisions of policy SunGroup

Cập nhật gần nhất lúc: 2024-08-05 11:50:02