Workforce Analyst (Data Analyst)

CÔNG TY TNHH SGS VIỆT NAM
Mức lương
Đang cập nhật
Địa điểm làm việc
Hà Nội
Kinh nghiệm yêu cầu
1 năm
Chi tiết tin tuyển dụng

Mô tả công việc

The successful candidate will work directly with senior management to analyze and forecast the workforce capacity to perform the workforce planning and scheduling for our BPO team.
Responsibility:
Workforce Planning and Scheduling

Monitors adherence to work schedules and tracks over/under compliance and creates action plans to address staffing gaps and optimize utilization;
Acts as WFM SME by providing program oversight and taking appropriate action to meet KPI goals and maximize efficiency.
Coordinate with training and talent acquisition team to forecast and manage staffing needs;
Prepare work schedules by team, by queue and by LOB including breaks, training, team meetings and other non- moderation activities;
Responsible for day- to- day operations reporting to the Regional Workforce Manager;
Maintain a roster of staff with accurate employee details which includes availability, preferences, and skills;

Workforce Forecasting

Maintains capacity planning files and documents according to standard operating procedures and quality expectations.
Adjust volume forecast based on actual volume inputs and relay any changes to the WFM RTA and operations teams;
Projects seating requirements Seat Utilization and Occupancy per LOB based on current manpower, company resources, and upcoming/existing business needs;
Analyze work volume projections using historical patterns and incorporate current trends at every interval in a 30, 60 and 90- day rolling period;
Responsible for FTE forecasting requirements in order to meet targets based on work volume supplied by the client combined with planned shrinkage attrition (voluntary and involuntary), absenteeism (planned and unplanned) plus work- related shrinkages such as meal breaks, wellness breaks, coaching, team meetings and other offline non- moderation activities;
Project Utilization rates based on current headcount and recommend capacity intake for offline activities to WFM planner;
Design productivity targets based on current resource supply and project Overtime requirements when needed to meet Service Level and productivity metrics;

Yêu cầu công việc

Minimum of 1 year of proven experience in a relevant position;
Incorruptible integrity; initiative and has a strong work ethic;
High level of critical thinking, attention to details;
University Degree, ideally in a relevant degree such as data analyst or similar;
Fast- learning and open to change;
Personal traits and self- management skills are required to manage unique risks and a fast pace work environment within the Content
Content Moderation familiarity is a plus;
Familiar with Google Spreadsheet, Excel is a must; with other data analysis tools is a bonus;
Proficient in English communication;
Excellent time management and organizational skills;
Good reporting and presentation skills;
Moderation industry. Candidates may potentially be exposed to harmful content.
Excellent data analysis skills with strong logical thinking mindset; ability to organize and analyze data in a structured manner;
Thrive in a fast- paced content moderation environment;
Solid knowledge of workforce management in BPO industry, including planning, scheduling, and forecasting;

Quyền lợi

Salary and Benefits

Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby to the world;
Annual health check, annual flu vaccination;
Attractive salary & bonus;
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Paid leave.
Summer vacation (Paid days off and bonus);

Working Environment

International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
We work 40 hours per week;
Standing desks if you like, Modern hardware, Free drinks (coffee, tea, etc.);
Training and career development opportunities;
Free in- house gym and game room for everyone. We love board games, video games, PS5, ping pong, football tables, and VR games.

Cập nhật gần nhất lúc: 2024-09-10 12:25:03

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CÔNG TY TNHH SGS VIỆT NAM

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Thông tin chung

Ngành nghề
IT phần mềm
Cấp bậc
Nhân Viên
Kinh nghiệm yêu cầu
1 năm
Trình độ yêu cầu
Đang cập nhật
Số lượng cần tuyển
1
Hình thức làm việc
Toàn thời gian
Giới tính
Đang cập nhật
Hạn nộp hồ sơ
09/10/2024
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