All interested candidates are welcome to apply. Please send your English resume expressing your interest to us. Kindly note that due to the high volume of applications we receive, only shortlisted candidates will be contacted by our HR team.
Responsibility
– Work closely with other departments, such as customer service and operations, ensure staffing levels align with business goals and objectives;
– Develop and implement policies and procedures. Typically, these relate to managing a workforce;
– Provide high- level analysis every time there will be mishops in metrics.
– Evaluate members’ performance and provide feedback. Involves setting employee goals to improve performance and regularly conducting performance evaluations;
– Analyze data to optimize staffing levels and schedules. Use historical data and trends to predict future business volume, forecast future staffing needs, and create efficient and effective schedules;
– Train new members with the WFM (Workforce management) procedures and policies. Ensure new hires receive training on the company’s WFM software, policies, and procedures;
– Involved in creating and managing employee schedules to ensure adequate coverage. Involves analyzing call volume data, forecasting staffing needs, and creating schedules that balance workload and employee preferences;
– Improve WFM processes and procedures, identify areas for improvement and implement changes to optimize the efficiency and effectiveness of the workforce;
Key skills and experience
– Ability to work flexible hours and shifts as needed.
– Problem- solving skills and the ability to remain calm under pressure;
– Critical thinking skills;
– Excellent communication and interpersonal skills;
– A bachelor’s degree in Computer Science or Information Technology and related work experience are required;
– Detail- oriented with the ability to multitask in a fast- paced environment;
– Proficiency in MS Tools, Google Suite, Spreadsheet, Power BI, Data Studio, or other database management systems;
– Proficiency in programming or web developing languages such as HTML/HTML5, CSS/CSS3, and JavaScript/jQuery, PHP;
– Minimum 2 years of experience in the same or similar role;
Benefits
Salary and Benefits
– Attractive salary, night shift allowance and annual salary review;
– Summer vacation (Paid days off and bonus);
– Paid leave (12 days/year).
– Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
– Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
– Annual health check, annual flu vaccination;
Working Environment
– An open and honest culture where people are valued, treated fairly and trusted and empowered;
– Free drinks (coffee, tea, etc.);
– Modern hardware (Laptop and other equipments provided);
– Nap room for a quick rest;
– 5 shifts per week amounting to 40 hours (Monday- Sunday), arranged by the company;
– Training and career development opportunities: Continuous and professional training to fully develop your potential.
– International, fun, and professional working environment: Working closely with both experienced Vietnamese, foreign experts and managers to promote services all over the world;
All interested candidates are welcome to apply. Please send your resume expressing your interest to us at IT / Phần mềm / CNTT Chia sẻ việc làm này
Gear Inc. is looking for a Workforce Lead for our team in Danang. As a Site Supervisor, you will effectively evaluate business processes, anticipate requirements, uncover areas for improvement, and implement solutions and system enhancements through the business rule engine module. Provides day- to- day support for the originations, resolves issues affecting the organization, and ensures the successful execution of plan enhancements through close coordination with Operations.
