Operator Manager
MAY 2018 -
Present
Responsibilities:
- Supervise and operate company's events.
- Research about customer's demands.
- Working with event department to carry out plans.
- Doing checklist, timeline.- Solving the problems arising in the scope of work assigned to ensure the event goes smoothly..
- Support producer to monitor the progress and quality of the show.
- Management of external personnel (actors, artists, reception, PG, model ..) participated in events.
- Supervise and operate events.
- Record the footage and the result of the event for documentary.
Assistant General Manager Ana Hotel
Aug 2017 -
May 2018
Responsibilities:
-Assist the Hotel Manager in planning and implementing strategies to attract customers
- Coordinate daily customer service operations (e.g. sales processes, orders and payments)
- Track the progress of weekly, monthly, quarterly and annual objectivesMonitor and maintain store inventory
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing Sales Associates
- Monitor retail operating costs, budgets and resources
- Suggest sales training programs and techniques
- Communicate with clients and evaluate their needs
- Analyze consumer behavior and adjust product positioning
- Handle complaints from customers
- Research emerging products and use information to update the store’s merchandise
- Create reports, analyze and interpret retail data, like revenues, expenses and competition - --- -- Conduct regular audits to ensure the store is functionable and presentable
- Make sure all employees adhere to company’s policies and guidelines
- Act as our store’s representative and set an example for our staff
Restaurant Supervisor --> Assistant Restaurant Manager & Customer Service Leader
June 2016 -
Aug 2017
Main responsibilities:
- Consulting - assisting in recruitment
- Assistant in training butler & waiter
- Assisting in biulding system management
- Develops and administers F&B budget, action plan and promotional activities of the restaurant; stimulates sales and profit, controls operating expenses.
- Develops wine and beverage lists with Head Bar and Deputy General Manager.
- Implement an appropriate reservation system to maximize the Opus's seating capacity.
- Leads the team by holding daily briefings and monthly communication meetings to discuss various aspects of service and preparation with all concerned.
- Trains and develops subordinates; follows-up and enforces orientation of all new employees and ongoing training of all staff.
- Oversee the administration of weekly duty scheduling and control vacation leaves.
- Oversee and conduct staff training according to the needs and the guidance of the General Manager, Deputy General Manager, Operation Manager and Executive Chef, as well as implementing regular training programs.
- Develop a good relationship with the guests.
- Ensure that the standards of food & beverage service are maintained.
- Provide feedback on customer complaints.
- Help to ensure the International high standards.
- Make a significant and continuous effort to increase staff professional knowledge in order to achieve the goals and objectives of the Management.
- At all times being updated & informed on all the latest trends regarding Hospitality- & Restaurant business
Event Freelancer
june 2014 -
may 2017
- Event planning, design and production while managing all project delivery elements within time limits
- Liaise with clients to identify their needs and to ensure customer satisfaction
- Conduct market research, gather information and negotiate contracts prior to closing any deals
- Provide feedback and periodic reports to stakeholders
- Propose ideas to improve provided services and event quality
- Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc
- Ensure compliance with insurance, legal, health and safety obligationsSpecify staff requirements and coordinate their activities
- Cooperate with marketing and PR to promote and publicize event
- Proactively handle any arising issues and troubleshoot any emerging problems on the event day
- Conduct pre- and post – event evaluations and report on outcomes
- Research market, identify event opportunities and generate interest
HR Recruitment
june 2012 -
may 2013
-Design and implement overall recruiting strategy
-Develop and update job descriptions and job specifications
-Perform job and task analysis to document job requirements and objectives
-Prepare recruitment materials and post jobs to appropriate job board/newspapers/colleges etc
-Source and recruit candidates by using databases, social media etc
-Screen candidates resumes and job applications
-Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule
-Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes
-Onboard new employees in order to become fully integrated
-Monitor and apply HR recruiting best practices
-Provide analytical and well documented recruiting reports to the rest of the team
-Act as a point of contact and build influential candidate relationships during the selection process
-Promote company’s reputation as “best place to work”
Captain Order Restaurant
june 2011 -
june 2012
- To assist in guest communication and report to Manager for taking action
- To participate in new staff training activies in conjunction with restaurant standard
- Taking guest's order and up selling food and beverage to archive target
- To check on the set up of duty stations and displays, and to ensure equipment is working properly and in good condition
Waiter (VIP ROOM)
june 2010 -
Nov 2012
- Communicate with customers to resolve complaints or ensure satisfaction.
- Collect payments from customers and process customer bills or payments.
- Take customer orders.
- Serve food or beverages.
- Arrange tables or dining areas.
- Prepare hot or cold beverages.
- Assist customers with seating arrangements.
- Provide customers with general information or assistance.
Trang chủ
Mẫu CV
Nhắn tin 
Tài khoản
Thêm