Gợi ý: Cung cấp đầy đủ thông tin như
3 Phố Vương Vỹ Kim, Xã Chấn, Huyện Thái Chi Hà Nội
[123job protected]
[123job protected]
18-11-1991
[123job protected]
Gợi ý: Cần đưa ra mục tiêu rõ ràng, tránh lan man
I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a good sale and marketing employee who experience different tasks in work : event, tour guide, sale and marketing, and have the soft skills which strongly support for job : office, communication, presentation , photoshop and image editor. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.
Gợi ý: Liệt kê tất cả các trường bạn đã từng học từ ĐH tới giờ
Major: Bachelor of Management and Tourism 2006 - 2010
2003 - 2006
Gợi ý: Liệt kê, mô tả các công việc bạn đã từng làm
SALES MANAGER JUL 2018 - present
ACTING GENERAL MANAGER cum DOS Jan 2017 - Jul 2018
SENIOR SALE & MARKETING MANAGER sep 2015 - Dec 2016
• Implement sales & marketing strategies
• Maintain relations, contracting with existing partner and look for new account
• Handle guest's inquiries and providing customer service consultation.
• Look for, negotiating and contracting with new accounts (travel agent, online travel agent, corporate company, wholesale)
• Develop online marketing strategy and plan to promote brand name via online channel and push ranking on google and social network
• Work as consultant for sale and marketing for Hanoi Boutique Hotel1 (part-time) Lien Hiep Thanh Resort (part-time)
MANAGEMENT CONSULTANT apr 2013 - sep 2015
Main responsibilities :
• Carry out research and data collection to understand the organization;
• Prepare the administration document : human resource
• Conduct analysis and preparing business proposals
• Manage projects and programs: promotion, PR, opening
Achievements and skills gained:
• Strengthen management and marketing skill
• Enhance knowledge and working process of new brand product
ECOMMERCE MANAGER jun 2012 - dec 2013
Main responsibilities :
• Be responsible for sitting at Hotel and work for online segment ( Sunway Hotel Hanoi)
• Implement sales strategies, building offers and promotions, marketing online : do SEO, manage website, fanpage, social network…
• Maintain relations, contracting with and controlling property's sales strategies in Global
• Handle guest's inquiries and providing customer service consultation.
• Look for, negotiating and contracting with new accounts (e-commerce agents, booking engines and outbound corporate).
• Assist junior staff to manage property
• Report the production end of month and quarter , make quarterly ecommerce plan.
Achievements and skills gained:
• Over target 10% and get monthly incentive from company
• Improve the marketing online skill : do SEO, manage social network…
• Improve guest relation skill and handle guest’s situation
SALE EXECUTIVE feb 2011 - may 2012
Main responsibilities :
• Implement sales strategies, build offers and promotions : online, corporate and TA
• Maintain relations, contract with and controlling property's sales strategies
• Handle guest's inquiries and provide customer service consultation
• Look for, negotiate and contract with new accounts ( Online Travel agent, Travel agent, corporate company)
Achievements and skills gained:
• Over target from 15% to 30% of sale ( online and some of corporate and TA account), get monthly incentive
• Improve sales skill and working with partners
• Improve guest relation skill and handle guest’s situation
EVENT EXECUTIVE OR EVENT SUPORTTER - PART-TIME dec 2010 - dec 2012
Main responsibilities :
• Hand-on and often involve working as part of a team
• Coordinate venue management, caterers, stand designers, contractors and equipment hire…
• Organize facilities for car parking, traffic control, security, first aid, hospitality and the media…• Identify and securing speakers or special guests
• Coordinating staffing requirements and customers’ requirement
• Plan room layouts and the entertainment programs, schedule workshops.
Achievements and skills gained:
• Strengthen skills in strategic planning, monitoring and reporting and in the coordination of activities and results.
• Enhance the working knowledge of best practice in terms of event management
• Enhance direct English communication and working with foreign partner
SALES INBOUND aug 2010 - oct 2010
Main responsibilities :
• Handle all incoming phone calls with courtesy and professionalism
• Handles inquiries with regard to product, pricing order expediting, customer relations and complaints
• Establishes and maintains a high level of customer satisfaction in all sales transactions.
• Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling approaches.
• Identifies opportunities to up-sell and cross-sell customers.
• Do multi-task and to solve customer problems, take orders and answer inquiries while completing other assigned tasks.
Achievements and skills gained:
• Improve the travel agent product and working process with partner
• Improve handling and resolving customer inquiries skills accurately
• Develop relationship via working with other departments as needed to resolve customer inquiries.
PG - PART-TIME JUL 2009 - Jul 2009
Main responsibilities
• Draw customers’ attention and can entice them to look at and consider to the newly introduced item : new product of Maccoffee
• Give out samples of a new product by inviting them to taste the small portion of new coffee
• Be knowledgeable to answer the customers’ questions and promote the product accurately.
Achievements and skills gained:
• Enhance the public speaking, good listening skill, to know how to adjust and mix with different customers and different personalities and must be professional in every way at all times
Gợi ý: Liệt kê danh sách kỹ năng của bạn
Office
Language
Communication
Logical thinking and creative
Public speaking
Other skill : photoshop, image editor
Gợi ý: Các chứng chỉ bạn đã đạt được
Gợi ý: Các hoạt động bạn đã từng tham gia
TRC Jan 2014 - Feb 2014
• Grasp the latest tourism and travel information via the weekly meetings & conferences
• Increase awareness within the faculty community of the scope
• Encourage the personal and professional soft skills (presentation, MC, organize event, time management ) by joining the group working
• Expand the friendship network and connection and so create more job opportunity
Hanoikids Jan 2014 - Feb 2014
• Enhance the English skills by communicating with tourist throughout the tour
• Boost the knowledge by researching Vietnamese culture & traditional and Hanoi must-see sights
• Expand the friendship network and connection with variety of different university students• Gain the confidence via mutual communication with tourist and outdoor activities
• Enhance the problem solving by dealing with the various circumstances during tour.
• Have great honor to accompany Australia Prime Minister( Ms. Julia Gillard) city tour November 2010
Gợi ý: Thành tích và giải thưởng đã từng đạt được
• Three awards from Ngoc Hoi High School and Hanoi City in Literature Examination
• Certification about Tourism Scientific – Research ( Marketing Strategy after Crisis)
2003 - 2005Gợi ý: Một số sở thích cá nhân
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