About usPrestige Resorts Marketing Co., Ltd. is a professional marketing company and the exclusive marketing representative in Vietnam for one of Asia’s premier vacation ownership programmes. We are...
KEY RESPONSIBILITIES AND ACCOUNTABILITIESEnsure guest inquiries, requests, and complaints are resolved promptly, professionally, and effectively.Assist with staff scheduling, training, performance...
Văn phòng bán vé hãng hàng không singapore tại việt nam
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The Temporary Customer Services Agent (TCSA) is responsible and accountable for the day- to- day punctuality and smooth operations of inbound and outbound flights at Hanoi airport. Key tasks...
JOB SUMMARY:A key position which is instrumental in delivering seamless experience to our external and internal guests. Our Guest Experience Experts works across departments and take the initiative...
Contributes to the smooth and efficient running of GSC within the Rooms Division.Contributes and maintains businesslike working environment ensuring minimal background noise and conversation which...
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.Provide information to guests about room features, property...
Conducts shift briefings to ensure hotel activities and operational requirements are knownSupervise front office operations during assigned shift including:Maintenance of guest informationSupervise...
SCOPE OF WORKAssistant Manager, Membership & Guest Services will be primarily responsible in making sure of the success and overall direction and management of all activities and to maintain...
A 6- month internship program is designed to your own development needs and career objectives include hands- on practical Guest Service experience as well as opportunities for the Trainee to develop...
Thực hiện các task như 1 agent, bao gồm:- Tiếp nhận e- mail/in- app chat liên quan đến khúc mắc từ phía người dùng liên quan đến các vấn đề chính sách dịch vụ: chương trình khuyến mại, sự cố phát...
Overview of the PositionThe Customer Service Ambassador plays a key role in promoting guest relations and delivering exceptional service on the Palazzo Club floor. This position focuses on creating a...
Tư vấn, hướng dẫn khách hàng cách sử dụng sản phẩm.Đảm bảo đạt được các chỉ số KPI đề ra.Tiếp nhận các vấn đề khách hàng gặp phải chuyển cho bộ phận liên quan xử lý.Làm việc trên kênh Call Inbound –...
Key ResponsibilitiesOperational ManagementCoordinate interdepartmental activities to ensure efficient operationsOversee daily operations across all departments during the shift (Front Office,...
Xác thực bảo hiểm (Insurance Verification)Thông báo cho bộ phận đặt lịch khi hồ sơ đủ điều kiện.Kiểm tra quyền lợi bảo hiểm và authorization trước khi đặt lịch khám.Xác minh phạm vi chi trả, điều...
• Kiểm Soát, Kiểm Toán Hoạt Động Kinh Doanh Doanh Theo Đúng Chủ Trương, Kế Hoạch Ngân• Đại diện Chủ đầu tư làm việc với Giám đốc khách sạn trong công tác quản lý vận hành khách sạn; với các cơ quan...
* Chuẩn bị các báo cáo theo hệ thống* Tiếp nhận, xử lý những yêu cầu của khách hàng* Thực hiện/ hỗ trợ/ giám sát nhân viên thực hiện các quy trình nghiệp vụ chuẩn trong ca làm việc* Hướng dẫn, đào...
To practice gracious hospitality and promote goodwill by being friendly, courteous and helpful to guests, managers and fellow associates at all times.Guest Service Officer is a Front of House...
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.• Supervise daily shift process ensuring all team members adhere to standard operating procedures.•...
SCOPE OF WORK• Answer all internal generated guest and delivery- related associate calls.Phản hồi các cuộc gọi từ khách hàng bên ngoài và nội bộ một cách chuyên nghiệp.• Dispatch delivery/request,...
JOB SUMMARYThe Restaurant Manager oversees all facets of the restaurant. The manager must maintain and control a high level of guest service. This is achieved by ensuring consistent and thoughtful...
JOB DESCRIPTIONS:- Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice,...
• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunityLuôn đón tiếp khách với một thái độ niềm nở và thân thiện, đồng thời...
Rotating job responsibilities in other sections of the Front Office Department.Have thorough knowledge of daily events in the hotel.Responsible for placing of guests’ wake- up calls accurately and...
SCOPE OF WORK• Be aware and keep up to date of relevant hotel product and services and facilities available within hotel vicinity.• Assign rooms before guests arrive – assignment as best as possible...
Báo cáo chỉ tiêu hằng ngày/tuần theo quy định.Khai thác nhu cầu của khách, ghi nhận phản hồi và chuyển cơ hội tiềm năng sang bộ phận kinh doanh xử lý.Chăm sóc khách trong danh sách được giao (khách...
The RoleHe / she must ensure a smooth operation of his / her service area as governed by contract and deemed by operational requirements.As a Front Office team member you are part of a team that is...
JOB SUMMARY• Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been...
